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  1. Lisa-Marie's Avatar
    I selected full back up, but there's no folder in back up folder just videos. Do you know where my photos are on the laptop?
    09-05-15 07:39 AM
  2. robsteve's Avatar
    I don't think the backup includes the SD card. If your photos are on a SD card, they were probably not backed up.

    Posted via CB10
    09-05-15 07:43 AM
  3. Ragbert's Avatar
    A bit more info please - what are you using to back up your files, BBLink, or a backup app on your phone? Please outline the steps you took, so someone can see if you missed anything. Also which OS version do you have?
    Thanks!

    Typed on my Q10, SQN100-2, 10.3.2.2339, Radio .2340
    09-05-15 07:44 AM
  4. Lisa-Marie's Avatar
    It says 10.3

    I have photos on the device which weren't included in the back up. Here's what it looks like in the folder. I've done it a few times and it's still the same.

    Also i've turned mass mode on and connected phone to computer and it sats import sd files so. Do but it sats 0% for ages. Do you know how i can transfer sd photos to computer?
    Attached Thumbnails My back up folder only showing videoi-image.jpg  
    09-05-15 07:59 AM
  5. kbz1960's Avatar
    Link doesn't work when mass storage is on. What you're looking at there are compressed link backup files. If you want to transfer to a pc, stay in mass mode and just copy and paste them to where you want them.
    09-05-15 08:41 AM
  6. Lisa-Marie's Avatar
    Link doesn't work when mass storage is on. What you're looking at there are compressed link backup files. If you want to transfer to a pc, stay in mass mode and just copy and paste them to where you want them.

    Hi yes i know, i was talking about the photos on device. I still don't see them on my computer after back up. It would take me forever to copy and paste individually as i have over 8 thousand photos lol.
    I finally managed to transfer the sd card photos which i'm relieved about but these on the device are a pain in the backside. I have no idea why they're not on the back up!
    09-05-15 10:08 AM
  7. kbz1960's Avatar
    You can you use your phone as a network device. And transfer them. Instead of typing it all again.

    I use mine as a network device. You can't get to everything on the internal storage but you can some.

    Attachment 369438

    Attachment 369439

    Attachment 369440

    Attachment 369441
    Device connections, allow connections. In storage and access, access using WiFi. Make a password.

    When you go to Network on your PC double click your phone. Put in BlackBerry as user name and whatever password you made.
    09-05-15 10:24 AM

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