1. gilbertgk's Avatar
    I just resorted the OS and now after the restore most of my music are throwing error saying that it's unsupported format. How can I fix this?

    Posted via CB10
    06-15-15 03:25 PM
  2. jaydee5799's Avatar
    what OS did you update to? How long has it been since you updated? Have you given your SD card time to re-index?
    06-15-15 04:01 PM
  3. gilbertgk's Avatar
    what OS did you update to? How long has it been since you updated? Have you given your SD card time to re-index?
    I just restored the current OS 10.3.1. I think I didn't give the SD enough time to index. I will format and then upload the songs again and see.

    Posted via CB10
    06-15-15 04:24 PM
  4. gilbertgk's Avatar
    Still getting the same error. That's really weird because I just restored the backup.

    Posted via CB10
    06-15-15 08:27 PM
  5. shawnreum's Avatar
    Find a computer, export to computer, convert to recognized format, import back to Passport.

    Posted via CB10
    06-15-15 10:02 PM
  6. gilbertgk's Avatar
    I know that I need to convert the files that will be the workaround however what's weird is that those files were exported from passport and they were working fine before I restored the OS.

    Posted via CB10
    06-16-15 06:41 AM

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