1. RazzBerry's Avatar
    I have a new computer running Windows 10.
    Downloaded and installed Link.
    When trying to copy a music file to the phone, BlackBerry link does not see ANY of my music files and I have added many paths to try to be sure that was not the issue.
    Any thoughts?
    Thanks!
    09-24-15 10:32 AM
  2. yyz321's Avatar
    It recognizes the device but not the music files?
    What about photos?

    Have you tried checking the settings in your device to see if you allow sharing of music/photos?
    09-24-15 10:39 AM
  3. anon(870071)'s Avatar
    I have a new computer running Windows 10.
    Downloaded and installed Link.
    When trying to copy a music file to the phone, BlackBerry link does not see ANY of my music files and I have added many paths to try to be sure that was not the issue.
    Any thoughts?
    Thanks!
    Drivers issue with win 10. Uninstall link, restart computer, restart Passport. Then install link again and make sure the drivers installed correctly.

    Ps>check your computer USB drivers and manually delete the BlackBerry. USB drivers as well and make sure the only USB drivers installed in win10 is ONLY for the device or a corruption will take place!

     вιaсĸвεггч Passport SQW100-1 / 10.3.2.2339 Rogers Wireless Posted via CB 
    09-24-15 11:42 AM
  4. RazzBerry's Avatar
    I already have tried this: Drivers issue with win 10. Uninstall link, restart computer, restart Passport. Then install link again and make sure the drivers installed correctly.
    I don't understand how to do this on Windows 10: check your computer USB drivers and manually delete the BlackBerry. USB drivers as well and make sure the only USB drivers installed in win10 is ONLY for the device or a corruption will take place!
    Link is telling me:
    iTunes is not properly configured....
    I did what it told me to do and still no joy.
    Any help appreciated
    09-24-15 12:28 PM
  5. RazzBerry's Avatar
    **UPDATE**
    I decided to just use windows media player, it works.
    It's a shame but it seems iTunes has a problem with Windows 10 also.
    Hope this info helps someone.
    09-24-15 01:56 PM
  6. yyz321's Avatar
    **UPDATE**
    I decided to just use windows media player, it works.
    It's a shame but it seems iTunes has a problem with Windows 10 also.
    Hope this info helps someone.
    Glad you found a way to get it to work.
    I had problem with BlackBerry Link when I upgraded to Windows 10 as well.

    Link was working fine for me when I was running Windows 8.1, but it stopped working after I updated to Windows 10. I tried uninstalling/re-installing multiple times. Nothing worked.

    I'm not sure how I fixed my issue, but I downgraded back to 8.1, installed Link, checked to see if it would connect, then updated back to Windows 10. This solved the issue for me.
    09-24-15 02:32 PM
  7. alan510's Avatar
    **UPDATE**
    I decided to just use windows media player, it works.
    It's a shame but it seems iTunes has a problem with Windows 10 also.
    Hope this info helps someone.
    Impossible that any software Apple produces has problems. Apple will tell you it has to be user error.

    Posted via CB10
    RazzBerry likes this.
    09-24-15 02:52 PM
  8. RazzBerry's Avatar
    Glad you found a way to get it to work.
    I had problem with BlackBerry Link when I upgraded to Windows 10 as well.

    Link was working fine for me when I was running Windows 8.1, but it stopped working after I updated to Windows 10. I tried uninstalling/re-installing multiple times. Nothing worked.

    I'm not sure how I fixed my issue, but I downgraded back to 8.1, installed Link, checked to see if it would connect, then updated back to Windows 10. This solved the issue for me.
    My new computer came with Windows 10, no downgrade for me.
    Hopefully they will get the bugs out.
    Right now I'm tired and want a glass of wine!
    09-24-15 03:16 PM

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