1. grevan88's Avatar
    I am going to call this an issue cause I have not been able to solve this on my own and really impacts my day to day BlackBerry usage.

    I am updated to the latest OS on my Factory Unlocked Passport.

    When someone texts me an image, MMS, I get a message instead that says something along the lines of

    "You have a message queued for download, click to download it" with a button underneath that says "Download Now"

    When I press it, the message changed to "Message queued for download" and nothing ever happens. I don't get the picture, ever.

    Any suggestions?
    08-16-15 04:55 PM
  2. shawnreum's Avatar
    Who's your carrier and what's your plans data?

    "I reject your reality and substitute my own!" from Adam Savage
    08-16-15 05:10 PM
  3. RA-HA's Avatar
    Which country and carrier please? Like T-Mobile Germany has been blocking all MMS messages for a few weeks now.
    08-16-15 05:11 PM
  4. John Vieira's Avatar
    Check that message auto retrieval is turned on.

    Also make sure that the mms settings on your phone match what your provider provides.

    Pull out the sim and reinsert without restarting.

    Then pull it out. Restart. Turn it off. Pop sim in and restart again.

    Hopefully at some point there it will download the right settings. Make sure that mobile data is also turned on.

    Posted via the CrackBerry App for Android
    08-16-15 05:14 PM
  5. grevan88's Avatar
    I am with Rogers.

    Auto retrieval is on, as is mobile data. I also definitely have a plan that includes MMS.

    Ill try the SIM thing too, its just an odd scenario since I need to get a pic to know if its working or not lol
    08-16-15 05:53 PM
  6. ZeroBarrier's Avatar
    This is a carrier issue, not a BlackBerry issue. Call your carrier and have them fix it.

    Posted via CB10
    08-16-15 07:45 PM
  7. grevan88's Avatar
    Okay I am going to getting touch with them.

    Please delete this thread
    08-16-15 09:15 PM
  8. Wayne deWho's Avatar
    I had this problem. The sole solution is to call your carrier and tell them to "reset my mms". You send yourself a picture. Turn off your cell entirely then turn it back on. Don't "restart". Send yourself another pic and volia.....it works.

    I am with Rogers.

    Posted via CB10
    09-10-15 04:24 PM

Similar Threads

  1. Wallpaper crop issue
    By Qaddafi in forum BlackBerry Z30
    Replies: 16
    Last Post: 02-13-16, 05:23 PM
  2. Serious issues with 2340 Radio
    By audio_engr in forum BB10 Leaked/Beta OS
    Replies: 18
    Last Post: 08-27-15, 09:31 AM
  3. New Issues since OS Update :(
    By eliirodz in forum BlackBerry Classic
    Replies: 5
    Last Post: 08-16-15, 05:01 AM
  4. No mms after update on q10
    By jlee347 in forum Ask a Question
    Replies: 6
    Last Post: 08-15-15, 11:15 AM
  5. Bank of America app connection issues - BoA users please test
    By Smokeaire in forum Android Apps (Amazon Store & APK Files)
    Replies: 0
    Last Post: 08-15-15, 08:16 AM