1. Andy Wijaya's Avatar
    I've lost all my SMSs, and also my mails! I don't know what happened, but this is the 2nd time it happened. The first time, I thought I pressed something wrong, but today, I don't think I did that! I can only view the messages which I received from the 12.02 or newer. ==

    Has anyone experienced this? Or is there an expiry date for SMSs? That doesn't make sense for me.
    02-13-15 09:36 AM
  2. diegonei's Avatar
    Dunno about SMS, but when you set up your mail accounts, it does have a delete due date.

    Settings > Options > Accounts > mail account and chech the time you have it storing email. It's usually set for 30 day. Change it to something you like.

    Also tell the HUB (HUB > Overflow > Settings > (first one)) to delete only on the device (not on the server nor both).
    Andy Wijaya likes this.
    02-13-15 09:46 AM
  3. Andy Wijaya's Avatar
    Dunno about SMS, but when you set up your mail accounts, it does have a delete due date.

    Settings > Options > Accounts > mail account and chech the time you have it storing email. It's usually set for 30 day. Change it to something you like.

    Also tell the HUB (HUB > Overflow > Settings > (first one)) to delete only on the device (not on the server nor both).
    Yes, maybe.. but I can only see the messages from 2 days ago, both SMSs and also the eMails.. so I don't think that's the problem. The Facebook messages, BBM, Whatsapp, are fine. But these two have the problem.
    Messages gone? Has anyone experienced this?-img_20150213_155004.png
    Messages gone? Has anyone experienced this?-img_20150213_154954.png
    02-13-15 09:52 AM
  4. Andy Wijaya's Avatar
    Bump. No one has ever experienced this? ==
    02-14-15 01:11 AM
  5. diegonei's Avatar
    Try removing the accounts and addim them from scratch. Won't solve the SMS issue.

    Also, reboot (hold hte top buttom till you see the bb loading screen - ignore on screen prompts).
    02-14-15 01:25 PM

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