1. vptsff's Avatar
    I lost all call history on my Passport yesterday, after I restarted the phone!
    What is the problem? Do you know how I can recover the call history!

    I still do not understand why all the call history is gone???
    It is so terrible and very frustrated to me!

    My passport is on newest OS!
    09-29-15 02:26 AM
  2. baarn's Avatar
    You could try a reset - hold the up and down volume buttons for 20 seconds or so. But TBH, I think it's probably gone for good. You could maybe restore some of it from a recent backup, but that's probably more effort and risk than it's worth.
    vptsff likes this.
    09-29-15 04:41 AM
  3. fanisk's Avatar
    I lost all call history on my Passport yesterday, after I restarted the phone!
    What is the problem? Do you know how I can recover the call history!

    I still do not understand why all the call history is gone???
    It is so terrible and very frustrated to me!

    My passport is on newest OS!
    This happened to me several times, making a hard reset as another friend has suggested, make the call history to pop up again.

    Sent from my BlackBerry Passport
    vptsff likes this.
    09-29-15 03:51 PM
  4. vptsff's Avatar
    You could try a reset - hold the up and down volume buttons for 20 seconds or so. But TBH, I think it's probably gone for good. You could maybe restore some of it from a recent backup, but that's probably more effort and risk than it's worth.
    Thank you so much!
    I am trying a hard reset now.
    I really dont want to restore from some previous backup because I will loss some messages too!

    This happened to me several times, making a hard reset as another friend has suggested, make the call history to pop up again.

    Sent from my BlackBerry Passport
    I am trying it now!
    Thank you so much!
    10-01-15 08:58 AM
  5. redcubicle's Avatar
    Sorry to hear this happened to you. Outcall Service, a communications application for BlackBerry 10, will solve this problem for you. Please download the application in BlackBerry Beta Zone.

    Thanks!
    vptsff likes this.
    10-01-15 09:01 AM
  6. vptsff's Avatar
    It is gone forever!
    After trying to reset twice, the call log is still blank!
    10-01-15 09:04 AM

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