Lost all call history on my Passport

I lost all call history on my Passport yesterday, after I restarted the phone!
What is the problem? Do you know how I can recover the call history!

I still do not understand why all the call history is gone???
It is so terrible and very frustrated to me!

My passport is on newest OS!

You could try a reset - hold the up and down volume buttons for 20 seconds or so. But TBH, I think it's probably gone for good. You could maybe restore some of it from a recent backup, but that's probably more effort and risk than it's worth.

Originally Posted by vptsff

I lost all call history on my Passport yesterday, after I restarted the phone!
What is the problem? Do you know how I can recover the call history!

I still do not understand why all the call history is gone???
It is so terrible and very frustrated to me!

My passport is on newest OS!

This happened to me several times, making a hard reset as another friend has suggested, make the call history to pop up again.

Sent from my BlackBerry Passport

Originally Posted by baarn

You could try a reset - hold the up and down volume buttons for 20 seconds or so. But TBH, I think it's probably gone for good. You could maybe restore some of it from a recent backup, but that's probably more effort and risk than it's worth.

Thank you so much!
I am trying a hard reset now.
I really dont want to restore from some previous backup because I will loss some messages too!

Originally Posted by fanisk

This happened to me several times, making a hard reset as another friend has suggested, make the call history to pop up again.

Sent from my BlackBerry Passport

I am trying it now!
Thank you so much!

Sorry to hear this happened to you. Outcall Service, a communications application for BlackBerry 10, will solve this problem for you. Please download the application in BlackBerry Beta Zone.

Thanks!

It is gone forever!
After trying to reset twice, the call log is still blank!