1. SK122387's Avatar
    I have no idea what happened, but the auto focus on my red Passport just doesn't work anymore. I brought it with me on a trip and it's been working great, but then yesterday it just stopped auto focusing.

    I can tap around to try and get it to focus, but it's like the lens can't do it anymore.

    I never dropped the device or anything.

    Does anyone have something similar going on? Or suggestions?

    Posted via CB10
    01-22-15 02:41 PM
  2. howards's Avatar
    Have you tried a hard reset? Could be just a glitch that's corrected by resetting the phone.

    Z30 / STA 100-3 /
    01-22-15 02:43 PM
  3. SK122387's Avatar
    Have you tried a hard reset? Could be just a glitch that's corrected by resetting the phone.

    Z30 / STA 100-3 /
    Yeah I forgot to mention that.

    I've done the hard reset and regular reset. The problem persists.

    Posted via CB10
    01-22-15 02:45 PM
  4. Viet Ton's Avatar
    'Lost' as in totally lost or on and off?

    If you hold the camera button, does it actually adjust the focus?
    01-22-15 06:07 PM
  5. 7onZ's Avatar
    Do you think there might be something like a dust stuck in the lens? This happened to my DSLR, it keeps focusing on the dust

    Clickety-Clack via CB10
    01-22-15 07:56 PM
  6. dejanh's Avatar

    Watch the video linked in the first post. Maybe yours is doing the same, or maybe the motor died completely. Regardless, send it in for repair. I could not update that thread because it got closed, but my wife's issue was resolved. With some help from BlackBerry management she got an advance exchange and received a new, working Passport. As a bonus, the new unit had less light bleed and the screen fit the frame better too.

    There have been a few reports besides mine and yours on CrackBerry of the focus mechanism failing.

    Posted via CB10
    01-22-15 08:11 PM

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