[ProjectBrett]

why is my screen lifting, I'm worried...

Posted via my BlackBerry Passport. 

[kenzo_44]

Contact BlackBerry.

Posted from Neverland!

[heading4tomorrow]

why is my screen lifting, I'm worried...

Posted via my BlackBerry Passport. 

Which model is it?

[kenzo_44]

Which model is it?

Seriously? It's his passport!

Posted from Neverland!

[heading4tomorrow]

Seriously? It's his passport!

Is it AT&T model or Shop Blackberry/factory unlocked model?
Anyway, I see he is located in Canada, so it must be the unlocked model.

[kenzo_44]

Is it AT&T model or Shop Blackberry/factory unlocked model?
Anyway, I see he is located in Canada, so it must be the unlocked model.

Not necessary...I'm Canadian and my BlackBerry is on contract.

Posted from Neverland!

[heading4tomorrow]

Not necessary...I'm Canadian and my BlackBerry is on contract.

Posted from Neverland!

Yes, but there are only two Passport's. Regardless of contract/etc.. Having a contract does not impact the physical features of the phone.

[digitamer]

Can someone just answer the persons question? ^^^^ thanks. It's beneficial to learn of different reasons for screen lift and how to avoid if possible. Stick to the topic! And yes the model will/should since the at&t and unlocked version are physically different.

Posted via CB10

[curves2000]

Would it be possible for you to take a picture and post it for the forum to see?

I have heard a few people have this issue but it might be helpful to see an actual photo.

If its still under warranty then this would be a claim in my opinion.

All the best

Posted via CB10

[Zeridialous]

There was supposedly a batch of devices that went out which were prone to this occurring, what is the production date of your device? You can find this on the side of the box your phone came in and should be six digits long (I believe it's formatted as date, month, year so November 12 2014 would be shown as 111214).

Regardless, I would recommend contacting your service provider if your device is on contract and see about obtaining warranty service or replacement depending on that the options are.

[johnny_bravo72]

Can someone just answer the persons question? ^^^^ thanks. It's beneficial to learn of different reasons for screen lift and how to avoid if possible. Stick to the topic! And yes the model will/should since the at&t and unlocked version are physically different.

Posted via CB10

Duct tape?

Posted via C5303

[ProjectBrett]

I will contact BlackBerry... I just traded for this device, it's originally from the Netherlands

Posted via my BlackBerry Passport. 

[ProjectBrett]

and I'm pretty sure the guy I traded with said it had warranty still

Posted via my BlackBerry Passport. 

[ProjectBrett]

Would it be possible for you to take a picture and post it for the forum to see?

I have heard a few people have this issue but it might be helpful to see an actual photo.

If its still under warranty then this would be a claim in my opinion.

All the best

Posted via CB10

I don't have any other device that snap a picture that close, the whole screen is lifting from the side... I noticed it when it was in bedside mode and and seen light coming thru

Posted via my BlackBerry Passport. 

[hubeschan]

Mine also lifting a bit upper right corner.

Posted via CB10

[hubeschan]

I think it just needs to be glued back. Phone adhesive? Snap the photo using my classic. Bought a classic so I can send my passport to the repair shop

Posted via CB10

[tufcustomer]

Sorry to sidetrack your thread OP, but can anyone tell me if this occurs of you have a case on from day one? I'm assuming this is a result of the chassis bending.

Posted via CB10

[ProjectBrett]

Sorry to sidetrack your thread OP, but can anyone tell me if this occurs of you have a case on from day one? I'm assuming this is a result of the chassis bending.

Posted via CB10

no worries, I don't have a case and neither did the first owner... just lack of glue from factory I think

Posted via my BlackBerry Passport. 

[geraldryan]

Although my PP doesn't have this issue, is there a batch and date to which this issue is happening? I put my PP straight into a case from the box.!!

Posted via CB10

[ProjectBrett]

Although my PP doesn't have this issue, is there a batch and date to which this issue is happening? I put my PP straight into a case from the box.!!

Posted via CB10

heard a couple people with this problem, must be a bad batch? I'm going to call  after school

Posted via my BlackBerry Passport. 

[ProjectBrett]

Which model is it?

BlackBerry Passport SQW100-1

[mikedolo]

That's messed up. No really glad I sold my passport.

[donnation]

Welcome to the ever growing club of people affected by this OP.

[ProjectBrett]

Welcome to the ever growing club of people affected by this OP.

really eh? how many affected do you know? and does blackberry know?

[donnation]

really eh? how many affected do you know? and does blackberry know?

I read the forums and this is something that appears constantly with people that have had this issue, including myself for which I had to get an exchange. I won't be surprised if it happens again as it seems to be a manufacturing issue with the type of glue that is used to adhere the screen to the device.