1. Sequester#WN's Avatar
    It's now the second time that the keyboard backlight won't turn on when dark. Only after a restart it works properly.

    I also noticed that in some instances the screen won't turn on after calls so I have to wait for my counterpart to hang up.

    I assume it is a problem with the light: sensor software. Anybody else experiencing this?

    Posted via CB10
    10-10-14 11:20 AM
  2. mossa210's Avatar
    For the backlight of the keyboard I noticed that too

    Specially when the screen brightness is up

    Posted via CB10
    10-10-14 11:41 AM
  3. fanisk's Avatar
    No problem so far.

    Sent from my BlackBerry Passport
    10-10-14 11:47 AM
  4. zhdanovboris's Avatar
    I have bought my BlackBerry PP in Dubai and I got same problems with screen. From time to time it not turns after call ends. I dunno what to do I even haven't got official support and service in my country. I'm from Ukraine. If someone know how to solve this problem please report.

    Posted via CB10
    10-10-14 11:58 AM
  5. Sequester#WN's Avatar
    What I was thinking that it might depend on the surrounding daylight.

    I assume this is a software problem especially as all is fine after a reboot. Maybe all is fine after a software update. But good to know I am not the only one.

    Posted via CB10
    10-10-14 12:13 PM
  6. hpjrt's Avatar
    I've had the PP since the day after launch and haven't noticed this problem. I don't do much with the PP in the dark.

    Posted from my BlackBerry Passport
    10-10-14 12:34 PM
  7. Chabbs's Avatar
    I've had this problem since day one; it's been 10 days now. The only thing that works is a restart but then a few hours later most of my sensors stop working again.

    I've contacted BlackBerry Help on Twitter and after going back and forth they sent me this link: KB36375-The BlackBerry Passport Sensors are no longer communicating with the BlackBerry 10 software.

    Basically at this point and time there is no solution other than restarting. Since I've read that not all devices have this issue I'll be returning mine to exchange for another one. Hopefully the new one won't have this issue or any other. I love the Passport, but this issue dampens my enthusiasm.

    Keyboard backlight problem-img_20141014_145145.jpg
    Machpoint89 likes this.
    10-14-14 10:16 PM
  8. Machpoint89's Avatar
    Thanks for that link. I have the same issue.

    ? Sent from my Commodore 64
    10-14-14 11:45 PM
  9. SK122387's Avatar
    It happened to me a couple times now. The screen will just get SUPER bright and I'll notice that the keyboard backlight is off no matter what I do to the light sensor.

    I just restart and it's fine.
    10-15-14 12:01 AM

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