1. junny89's Avatar
    My backlight just stopped working? Any one else has this issue? Happened last night and its not on yet. Thought it had something to do with the light sensor but still nothing....

    Posted via CB10
    09-28-14 07:01 AM
  2. junny89's Avatar
    Just turned it off and on too yet still nothing?

    Posted via CB10
    09-28-14 07:27 AM
  3. junny89's Avatar
    Ok turned on by them self some how so they working now

    Posted via CB10
    09-28-14 07:30 AM
  4. danp2000's Avatar
    It was interesting how you had problem thread with only yourself in it. It gave me a chuckle when I thought about it though now I'm in the thread with you.

    I'm glad you got it working though it seems like you don't know how you did it.

    I'm itching to get a Passport for myself.

    T-Mobile Z10 STL100-3 running 10.3.0.1154
    kthhrrsn and Alec Senior like this.
    09-28-14 07:34 AM
  5. junny89's Avatar
    It was interesting how you had problem thread with only yourself in it. It gave me a chuckle when I thought about it though now I'm in the thread with you.

    I'm glad you got it working though it seems like you don't know how you did it.

    I'm itching to get a Passport for myself.

    T-Mobile Z10 STL100-3 running 10.3.0.1154
    Haha thought I'd keep my self company!
    Thanks for sharing your thoughts tho...
    Well i restarted the phone..didnt work so then I used the BlackBerry virtual assistant to try and diagnose the keypad...went through all the tests and it just seemed to work.
    I know there is some sensor to tell the lights when to turn on maybe it just needed a push start lol

    Happened to my q10 once too.

    I think you're gona love it when you get it!!

    Posted via CB10
    09-28-14 07:42 AM
  6. KingRohan's Avatar
    I'm actually having this issue, in a pitch dark room the keyboard does not light up.
    10-08-14 09:31 PM
  7. btolley's Avatar
    I had the same issue after a couple of days. Re-booted and it's been working fine since.

    Posted via CB10
    10-08-14 09:37 PM
  8. KingRohan's Avatar
    Done that several times, and the hard reboot with volume up and down buttons.

    Guess I will give BlackBerry a call tomorrow.
    10-08-14 09:41 PM
  9. edmazaker's Avatar
    I also have this issue...glad to know im not the only one..so just reset the device?

    Posted via CB10
    10-08-14 09:42 PM
  10. KingRohan's Avatar
    It does the opposite of what it should do, it brightens the screen in the dark and keyboard off.
    This reminds me sensor issue from last year.
    Recent Sensor Issues On BlackBerry 10 Devices Were Due To Corrupt Server Data
    10-08-14 10:06 PM
  11. BrizzadMan's Avatar
    Had this happen once when I got it... fixed after a restart. Just happened again more than a week later.

    Posted via CB10
    10-08-14 10:20 PM
  12. Edge of Night's Avatar
    Same happened to me. Did a hard reboot (holding up and down volume buttons down at the same time until the BlackBerry name shows up).

    This has happened with others as well. http://forums.crackberry.com/blackbe...n-dark-965068/.

    Posted via the CrackBerry App for Android
    Nadeem Naz likes this.
    10-08-14 10:22 PM
  13. Warlack's Avatar
    Europe seems to be too far away and not affected....
    No issue here
    PassportSQW100-1/10.3.1.632 and a Z30
    10-08-14 10:22 PM
  14. Taigatrommel's Avatar
    I have a slightly different question regarding the backlight:
    Mine is rather uneven, the outer qay and p,backspace,enter keys are pretty bright, while the middle section is rather dim. Is an uneven backlight a rather common "issue" or not?
    jrsva2008 likes this.
    10-09-14 11:20 AM
  15. deiop's Avatar
    I have a slightly different question regarding the backlight:
    Mine is rather uneven, the outer qay and p,backspace,enter keys are pretty bright, while the middle section is rather dim. Is an uneven backlight a rather common "issue" or not?
    Same on my device. It is normal - all passports have this

    Posted via CB10
    jrsva2008 and Taigatrommel like this.
    10-09-14 11:48 AM
  16. LordCrankypants's Avatar
    This has only happened to me once. When I checked BBVE, it said the sensors were "unavailable." I restarted teh device and everything started working fine again. No issues since.

    JB
    10-09-14 11:49 AM
  17. nah.uhh's Avatar
    New pp os dropping soon.. should have lots of bugfixes
    10-09-14 12:20 PM
  18. KingRohan's Avatar
    So BlackBerry said return to Rogers, obviously a hardware issue. Now I gotta wait again.
    10-09-14 12:29 PM
  19. Nadeem Naz's Avatar
    Thanks Edge of Night, worked for me .
    Holding volume up and down until bb logo appears.
    10-11-14 09:15 PM
  20. bluetroll's Avatar
    I can't get my device to hard reset. Holding volume up and down takes it into an endless boot cycle.

    Posted via CB10
    10-13-14 10:02 PM
  21. Hannah77's Avatar
    I have the opposite problem......the backlight on my white Bold 9900 keyboard insists on coming on when it is not needed! This is a big problem, because it washes out the letters on the keys, to the point that I can't read them. I have yet to find a solution to this maddening problem, and I really wish that there was an option to turn the auto function off....and to be able to manually turn the backlight on and off as needed. I am looking forward to buying the new Classic when it is available in white, and really hope that this backlight problem has been fixed. This is the only complaint/problem that I have had with my Bold 9900....and I love it, but the Classic is the upgrade I have been waiting for!
    12-19-14 02:23 AM
  22. jrsva2008's Avatar
    I too have the uneven backlight issue. Bright on numbers side and bright on return backspace side and dimmer in the middle. So this is common? I've done the hard reset and it makes no difference. Do I return it to ATT this week before 14 day warrenty expires, or do I one that is typical? Everything else on it is fine. Love the phone.
    03-29-15 05:53 PM
  23. Pdinos3's Avatar
    I too have the uneven backlight issue. Bright on numbers side and bright on return backspace side and dimmer in the middle. So this is common? I've done the hard reset and it makes no difference. Do I return it to ATT this week before 14 day warrenty expires, or do I one that is typical? Everything else on it is fine. Love the phone.
    You don't have to post in every thread. It's not an issue. It's just how they are

    Via CB10 Rockin PassportSQW100-1/10.3.2.281
    03-29-15 06:07 PM
  24. jrsva2008's Avatar
    So it seems. Device is fine otherwise. Good to know its not just me or something that suggests future problems to come.
    03-30-15 08:15 PM

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