10-16-14 08:32 PM
29 12
tools
  1. dalight13's Avatar
    I bought a passport of launch day from shopbb directly and paid the full 699$ plus taxes..

    Heard about the coupon code today and decided to call and try to get some of my money back..

    To my BIG surprise it actually worked and they put back 174.75$ on my card just now hahaha

    Thanks blackberry I love your service

    Just got my partial refund from shop BlackBerry-refund.png

    Posted from my Canadian Passport
    serbanescu, joewoo, Easy-G and 1 others like this.
    10-04-14 02:44 AM
  2. dejanh's Avatar
    No 'effing way. If my discount order does not go through I'm going to feel like a total ***. I paid $784 + $35 to unlock with Telus. Total $819 for an unlocked device. I doubt Telus would price match.

    So everyone knows, how exactly did you request the discount/refund?

    Posted via CB10
    10-04-14 02:49 AM
  3. dalight13's Avatar
    Called shop BlackBerry and told them someone at BlackBerry told me about the discount code

    Took 30 minutes and they gave it to me... had to talk to a supervisor too

    Ohhh I think the last thing I mentioned was : would you rather see me return the phone and get a used one back and send me a new one or just give me a refund... also told her that I didn't care about paying for return shipping through the refund but they didn't charge me

    Don't mention crackberry as they think it's from crackberry that you try to buy

    Good luck

    Posted from my Canadian Passport
    teamryan15 likes this.
    10-04-14 02:54 AM
  4. dejanh's Avatar
    Sweet deal. Simply amazing.

    Posted via CB10
    10-04-14 03:01 AM
  5. rebroker2009's Avatar
    Alot of calls about to happen! If you don't ask, you don't get!

    Q10 with Telus on 10.3.1.396
    10-04-14 03:25 AM
  6. d.roc's Avatar
    What number did you call?

    Brought to you by...My sweet Passport
    10-04-14 10:35 AM
  7. altrax's Avatar
    Can anyone else confirm success getting a partial refund on launch day ordered Passports? I don't care enough to fight with them on the phone but if they open the flood gates to allow partial refunds I guess it would be dumb not too

    Posted via my BlackBerry Passport
    10-04-14 10:48 AM
  8. isaiahb's Avatar
    What number did you call?

    Brought to you by...My sweet Passport
    (866) 957-0761
    d.roc likes this.
    10-04-14 11:10 AM
  9. ruhban's Avatar
    I bought a passport of launch day from shopbb directly and paid the full 699$ plus taxes..

    Heard about the coupon code today and decided to call and try to get some of my money back..

    To my BIG surprise it actually worked and they put back 174.75$ on my card just now hahaha

    Thanks blackberry I love your service

    Click image for larger version. 

Name:	Refund.png 
Views:	3358 
Size:	190.0 KB 
ID:	303028

    Posted from my Canadian Passport
    What did you use to edit that picture?

    Posted via CB10
    10-04-14 11:19 AM
  10. d.roc's Avatar
    Thanks, I'm talking to them now. They said they will notify me by email if the partial refund is approved. I'll just keep calling if it's not.

    Brought to you by...My sweet Passport
    10-04-14 11:22 AM
  11. RafiqK's Avatar
    I just talked to them too and they said they will notify me by email if the partial refund is approved as well.

    They also said that all back orders will be shipped out on the 6th

    Posted via CB on my BlackBerry Z30
    10-04-14 11:36 AM
  12. d.roc's Avatar
    Just got my partial refund of $149.75. Happy day. What's better than getting this phone is getting it cheaper.

    Brought to you by...My sweet Passport
    10-13-14 06:40 PM
  13. Easy-G's Avatar
    That's baller

    Posted via CB10
    d.roc likes this.
    10-13-14 06:42 PM
  14. fastrx's Avatar
    what was the coupon code?
    10-13-14 06:47 PM
  15. rebroker2009's Avatar
    Won't work any longer

    Blackberry Passport on the TELUS network
    10-13-14 06:49 PM
  16. fastrx's Avatar
    screw this

    i just cancelled my vip order from the 4th

    so they charged me full amount of US$750

    never sent me a shipping email

    i call shopblackberry and they tell me the phone was never shipped so i tell them i want to cancel the order. i hang up with them.

    i get an email saying that the phone did ship and that they can't cancel.

    i wait until last weds and call again and i tell them i haven't gotten shipping email. they tell me they are escalating to a higher dept and they will contact me in 2 days. i hang up with them

    now i call back today and tell them that i haven't gotten a call back from the "higher ups" and they don't know why. so they said again i have to wait 2 days for a response. i tell them screw you and give me a refund because its obvious that the damn phone hasn't shipped.

    now they said i should get a email in 2 days with a refund notice... not going to hold my breathe. jesus what a debacle this whole passport bs is. good thing i'm getting my tmobile iphone plus 128gb tmw
    10-13-14 07:00 PM
  17. SK122387's Avatar
    Won't work any longer

    Blackberry Passport on the TELUS network
    I know the password doesn't work, but the refund via Digital River won't work either?
    10-13-14 07:09 PM
  18. SK122387's Avatar
    I just called in and the customer service girl is putting in a request to the escalation department or something like that. She said to check my inbox in 1-3 days for a reply.

    Not as good as getting it done in 30 minutes but at least it wasn't a NO.
    10-13-14 07:13 PM
  19. dejanh's Avatar
    I just called in and the customer service girl is putting in a request to the escalation department or something like that. She said to check my inbox in 1-3 days for a reply.

    Not as good as getting it done in 30 minutes but at least it wasn't a NO.
    The "escalation" department seems to be a fantasy. I've had two tickets escalated so far in regards to my order and every time I'm told to wait 3 more days. 10 days later, I haven't heard from anyone.
    SK122387 likes this.
    10-13-14 07:59 PM
  20. SlcCorrado's Avatar
    What did you use to edit that picture?

    Posted via CB10
    I kinda want to know as well..
    10-13-14 08:04 PM
  21. d.roc's Avatar
    I talked with them on the phone only once. All other communications were done over email. It took a week and a half but I got some money back. I'm super happy.

    Brought to you by...My sweet Passport
    SK122387 likes this.
    10-13-14 08:37 PM
  22. dalight13's Avatar
    I used painter to do it

    Check out Painter in BlackBerry World! You can find it at http://appworld.blackberry.com/webst...ntent/46330888

    Posted from my Canadian Passport
    SlcCorrado likes this.
    10-13-14 09:02 PM
  23. awindsr's Avatar
    I used painter to do it

    Check out Painter in BlackBerry World! You can find it at http://appworld.blackberry.com/webst...ntent/46330888

    Posted from my Canadian Passport
    Thanks for the info. Now I can cover my nipples up in all my selfies.
    Take that perverts!
    Dang, i feel liberated!
    Just got my partial refund from shop BlackBerry-nipples.png

    Posted via CB10
    Q10Bold likes this.
    10-13-14 10:20 PM
  24. SlcCorrado's Avatar
    Thanks for the info. Now I can cover my nipples up in all my selfies.
    Take that perverts!
    Dang, i feel liberated!
    Click image for larger version. 

Name:	Nipples.png 
Views:	973 
Size:	505.8 KB 
ID:	305828

    Posted via CB10
    Hahahaha
    10-14-14 03:51 AM
  25. Q10Bold's Avatar
    Thanks for the info. Now I can cover my nipples up in all my selfies.
    Take that perverts!
    Dang, i feel liberated!
    Click image for larger version. 

Name:	Nipples.png 
Views:	973 
Size:	505.8 KB 
ID:	305828

    Posted via CB10
    lol hehe
    10-14-14 05:02 AM
29 12

Similar Threads

  1. What's the return policy of shop BlackBerry?
    By BK_NY_RAY in forum General BlackBerry Discussion
    Replies: 25
    Last Post: 11-04-14, 07:55 AM
  2. BlackBerry 10 Lanyard
    By D3C0D3R in forum BlackBerry 10 Accessories
    Replies: 15
    Last Post: 10-12-14, 01:04 AM
  3. Help switching to AT&T from Verizon (IMEI)
    By RLTurn77 in forum BlackBerry Passport
    Replies: 22
    Last Post: 10-06-14, 06:36 PM
  4. Replies: 1
    Last Post: 10-04-14, 03:21 AM
  5. Is it possible to get Instagram or Crackle on my BlackBerry Torch 9860?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-14, 12:18 AM
LINK TO POST COPIED TO CLIPBOARD