1. Saucy10's Avatar
    My Passport was working fine till the latest 10.3.1 update. I am having issue with the sensors after that. The proximity sensor has stopped working. I have tried resetting rebooting. It works fine for a few days after reboot but then the issues with the sensors start again.

    The keyboard does not light up in the dark. Proximity sensors don't work. When I test on BBVE app it says the sensors are not working.

    Not sure what to do. Do I downgrade or upgrade to a different release? Please help.

    United Colors of BlackBerry
    05-26-15 02:05 PM
  2. nward2010's Avatar
    Get a new phone, if still under warranty.

     RED Passport SQW100-1/ on Telus
    05-26-15 02:20 PM
  3. Saucy10's Avatar
    Thanks but do you have any idea what the process is, of getting it replaced? I bought it on Amazon US. Is there a service center I have to visit /ship my phone? Please advise

    United Colors of BlackBerry
    08-20-15 09:10 PM

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