1. wdiazmarin's Avatar
    Hi, I have the blackberry passport and lately is telling that the internal hard drive is almost full which to me is kind of strength, I know I have quite few apps, on storage is telling me that I have 8.59GB on apps which to me is ok, but the system it self is covering 12.34GB, User files 4.34GB and I have 2.58GB free of storage, Now I do have SD card on the phone, but I don't have that many videos or pics on the phone to say that was the issue, so I don't know what to do in order to free up some space, any suggestions?

    Thanks
    07-17-15 07:27 PM
  2. kenzo_44's Avatar
    What device is this?...Those are some unreal stats.

    Posted from Neverland!
    07-17-15 07:41 PM
  3. wdiazmarin's Avatar
    Hi, the device is the blackberry passport, what do you mean, that those are unreal stats? the blackberry passport comes with 32GB internal hard drive, so I don't understand yours comment?
    07-17-15 08:02 PM
  4. John Vieira's Avatar
    Basically, how'd you get 9gb of apps and the OS to fill over 12gb? That's a lot.

    FML
    07-17-15 08:03 PM
  5. wdiazmarin's Avatar
    Yeah, I don't really know that is why I am trying to see if I can ask for help on how to free up some space.
    07-17-15 08:08 PM
  6. John Vieira's Avatar
    Yeah, I don't really know that is why I am trying to see if I can ask for help on how to free up some space.
    Well, you should probably empty out the cache on the apps that let you do it.

    You might have to just wipe and start all over though, it's probably a lot of leftover junk files and they're not easy to track down and get rid of.

    FML
    wdiazmarin likes this.
    07-17-15 08:10 PM
  7. wdiazmarin's Avatar
    Wow so just erase everything, and start over? Yeah I was trying to avoid that, well let me see, thank you
    07-17-15 08:12 PM
  8. Rayne Hobyan's Avatar
    I'm also wondering about something..... If you guys don't mind me asking
    07-17-15 10:40 PM
  9. Rayne Hobyan's Avatar
    I watch YouTube a lot but recently the volume goes full whenever I start a video... What do I do?!?!
    07-17-15 10:42 PM
  10. John Vieira's Avatar
    I watch YouTube a lot but recently the volume goes full whenever I start a video... What do I do?!?!
    Check your settings to see if you have independent volume for notifications and media.

    If you do, then you'll have to turn down the volume while playing media, if you want to always adjust media, leave that on and just manually crank up the notifications audio.

    FML
    07-17-15 11:43 PM
  11. Nicholas Recker's Avatar
    Did you try an update that failed? I had an update download, then fail and it took up a huge amount of space and wouldn't let me install the update because of lack of space. I wiped the phone and started agian and it's good now

    Posted via CB10
    wdiazmarin likes this.
    07-17-15 11:55 PM
  12. Matty's Avatar
    The OS on your device is this issue here. It should NEVER ever take up that much space. I have a feeling you have done a lot of de-brick and Auto-loading for your OS. Maybe the device has just kept storing all the data?

    Just for comparison my Q5 has 2.75GB for System.

    I would advise a factory reset and reload the OS you are currently using. It may be a lot of work but you will have 10gb +- extra space. To me that's worth the effort

    I don't even have 10gb space total lol

    Posted via BlackBerry Q5 on 10.3.1.2576
    wdiazmarin likes this.
    07-18-15 12:46 AM
  13. wdiazmarin's Avatar
    Thanks I will do that!!
    07-18-15 02:01 PM
  14. vulfadli's Avatar
    Guys check this out a working solution without os reload or security wipe

    http://forums.crackberry.com/blackbe...usage-1017262/
    08-17-15 08:24 AM

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