1. Mohamad Nagi's Avatar
    i tried to reset my phone and to perform a security wipe but suddenly it crashed and i can not connect my phone to blackberry link to perform a reload to the software device as the phone won't turn off and keeps on restarting and showing me the error sign, please help me with this situation .

    i tried holding down the power button for ten seconds but it won't turn off
    01-08-17 06:00 PM
  2. KemKev's Avatar
    Have you tried using an autoloader?
    01-08-17 07:29 PM
  3. Zeeshan Ali7's Avatar
    Autoloader is the way to go dont panic it will resolve had similar problem doing a factory reset but autoloader helped
    01-08-17 10:02 PM
  4. Mohamad Nagi's Avatar
    what is an autoloader ? how to get it ?
    01-09-17 10:29 AM
  5. Mohamad Nagi's Avatar
    please keep in mind that i can not access the drives on the phone as whenever i connect the phone to my laptop it simply charges only and that's it .
    01-09-17 10:34 AM

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