I now understand why BlackBerry went downhill
On January 23rd, I spoke directly to BlackBerry about RMA'ing my Passport. They stopped replying. On the 29th I followed it up and was told they were still communicating with another internal department. It is now February 8th with no further contact from BlackBerry.
I can really see they value their customers and that customer service is high up there on their customer values /sarcasm.
Posted via CB10 on my BlackBerry Passport | Been around the world, don't speak the language but workin' wide need no explainin'