I have a hardware issue /w my Passport & BlackBerry will not respond!

to blacberry '' Dear sir/madam,

I am writing this email to inform you that I am facing some problems with my blackberry passport device.
First of all the volume up button is not functioning. Moreover, the ear plug is not working. As a result off all the above during the last six months I have been using another devise, because even if I have tried to deal with a partner of yours, there does not exist on my country. Although during all these years I have been using your devises (Q10, bold 9000, Torch 9800), I have stopped using them and I am using another company (Samsung). In addition, I have been advertising your product to my friends, but now everyone is asking what has happened.
I would really like to have a prompt solution to my problems and start using my devise again which I have paid.
I am looking forward to receiving your reply as soon as possible.

Ps. I have attached the invoice from amazon uk. ''

i am very disapointed with this situation. please help

Many have found twitter to be an excellent way to reach BlackBerry regarding issues...

https://twitter.com/search?q=BlackBerryHelp


Additionally Amazon Customer Support is excellent!

Amazon return policy has changed and is not as good as it was

Posted via CB10

Amazon is an auction house. DOnt buy there! They are calling stores everywhere to try and get them to pay Amazon money to list merch on Amazon. Even in a flooded segment. High pressure sales, advertising opportunity where there is none is Amazons new game. If they treat new vendors this way with lies and deception....

I have never had a bad experience with Amazon customer support. They have always gone above and beyond. NOW there is a difference between buying from Amazon and buying from a 3rd Party vendor selling on Amazon. HOWEVER even in these cases Amazon can help. Recently my brother bought a text book special order from a 3rd party vendor and after getting it the professor changed his mind and wanted them to have a different book. The place let my brother return the book, but they wanted a 30% restocking fee which my brother felt was excessive for such a small item. He contacted Amazon and they went to bat for him, got the vendor to remove the fee (or they pay it for my brother) AND they are re-evaluating that vendor. I have had similar experiences, although I felt this one was the best example to show here since it dealt with a 3rd party vendor.

Ops, you do know that this is Crackberry and not Blackberry.

Posted via CB10

Originally Posted by RoseBud68

Ops, you do know that this is Crackberry and not Blackberry.

Posted via CB10

Yes I spoke with him via PM. :) He is having trouble reaching their support so he brought his problem here, since we are so visible in the BB world. I gave him the twitter which is THE best way to reach BB these days. For some reason they seem to respond to that. ;)