1. zgeorgiev527's Avatar
    I am running on model number SQW100-1

    I have no clue how to enable 4G and I run out of ideas. All suggestions are welcomed.
    I don't have 4G LTE option in my network mode-img_20160525_181715.png

    Posted via CB10
    05-25-16 10:30 AM
  2. NG888's Avatar
    The device you are using maybe doesn't support the lte band of your network provider.

    Posted via the CrackBerry App for Android
    05-25-16 10:52 AM
  3. thurask's Avatar
    Does your provider have LTE, and if they do, are their bands compatible with what's on your phone?
    05-25-16 10:59 AM
  4. zgeorgiev527's Avatar
    The little knowledge I have is that they are using 1800 MHz "Band 3" and 2100 MHz "Band 1" I guess my device supports those bands.
    I don't have 4G LTE option in my network mode-img_20160525_185516_edit.png

    Posted via CB10
    05-25-16 11:37 AM
  5. robsteve's Avatar
    Make sure you have an LTE enabled sim. The menu of available network modes is probably related to SIM in the phone. When LTE came to Canada, we needed new SIM cards capable of the technology, not just an update on our account.

    Posted via CB10
    andy957 likes this.
    05-25-16 12:20 PM
  6. zgeorgiev527's Avatar
    I just spoke on the phone with a rep from my cell phone provider. He told me to wait for an OS update, there is nothing they can do for me. That's quite odd, why is it Blackberry's fault?

    Posted via CB10
    05-25-16 12:23 PM
  7. zgeorgiev527's Avatar
    That's what I thought too but the SIM is LTE enabled.

    Posted via CB10
    05-25-16 12:30 PM
  8. robsteve's Avatar
    The carrier may be correct. There is a file in the OS, maybe the radio file, which the phone uses when connecting to the cellular network. I suppose the phone reads the carrier ID from the network and then looks up the proper frequencies in the radio file. If your carrier just recently went LTE or you are in a country that BlackBerry does not have a presence, the radio file may not be up to date for your carrier.

    What country and carrier are you on?

    Posted via CB10
    05-25-16 12:30 PM
  9. zgeorgiev527's Avatar
    Steve, I think you nailed it. It all makes sense now, my Bulgarian carrier Mtel offers LTE connection from the beginning of April this year. Still does not make sense the fact that I caught LTE signal for just about 15min, right after I installed the new SIM card. Than I lost the signal for good. Thank you for helping out.

    Posted via CB10
    05-25-16 01:02 PM
  10. FBCHina's Avatar
    I have the same problem. My Passport is exactly the same as the one owned by zgeorgiev527 above - But I am in China. Alas, I am also on China Mobile which only uses Bands 38-41 for LTE (From memory). As i can't change my number because I have used it for 12 years and changing it isn't practical (and therefore can't change the provider), I have been stuck with 2G on my Passport for a year now. It only comes into its own when I travel abroad and change to a local SIM. I wish I could manually change the bands that my phone works with...
    08-04-16 09:08 AM

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