I cannot open any app on my blackberry
Device: Blackberry passport
OS: Blackberry OS 10.3
Two days ago my phone just stopped working properly. I restarted it accidental and after the restart I cannot run any app. Almost nothing is working. I can move left and right in the menu, but I cannot open any app. When I press on the app it tries to open it and before it even zooms to the app it closes. When I press on the app the menu slides to the left and than moves back to the right. Also, I can go to the hub, but I cannot open any message. There is similar behavior since when I press on the message the screen gets slightly darker (as if it tries to open it) and then back to the normal shade. Also, I can login (obviously) and I can see menu that slides from the top.
What I tried:
- Restarted (in hard and soft way) my phone maybe 30 times with different configurations, no sim card, no wifi, no SD card, no Mobile network
- Uninstalled Android apps and it didn't help either
- I tried to use Blackberry Link in order to move my files on the computer before resetting my phone - it didn't work. I can see all images, video and documents, but when I try to move it on my computer I get message like "Preparing to sync" that I can see for maybe 2-3 minutes and then it just disappears like nothing happened. No files has been moved on my laptop.
Observations:
- After the restart I can open some apps if I do it fast (maybe in first 20 or 30 seconds) and then it will remain open for a long time. And even then it doesn't work as expected. For example, Music app will close as soon as I start playing something. In the file system app I can navigate around, but I cannot open anything.
- When I delete apps after 20-30 second interval they disappear from the screen but after reload they appear back again
- I have number grid password on my phone and after restart I can see it and put number on the right position to login. After 20-30 seconds I don't see it when phone was locked. Instead phone asks me to type a password.
- I can receive calls on my phone (I can talk to a person, but I don't see any missed calls). I don't get any emails or bbm messages.
I would appreciate any help.