1. uktivo's Avatar
    I need to talk to Blackberry as I'm having major issues getting my Passport working with Blend.

    Are there any contact numbers in the UK that I can call?
    Every number I've found is a paid support line. I thought we had 1 months support thrown in on these babies?
    09-26-14 09:39 AM
  2. Morgase's Avatar
    I had a card in my box talking about the month of free service. Might be able to check the BlackBerry website for contact numbers.

    Posted via CB10
    NtotheK likes this.
    09-26-14 11:08 AM
  3. uktivo's Avatar
    Checked can't find anything. I didn't have a card in my box. (uk) can anyone confirm a number please?

    Posted using my FAB Passport. Loving it!
    09-26-14 02:21 PM
  4. serbanescu's Avatar
    Maybe if you describe your issues in here there will be forum members able to help you until you get in touch with BlackBerry.
    09-26-14 02:30 PM
  5. uktivo's Avatar
    I have already posted in another forum. I'm having issues with the BlackBerry passport working with blend.
    http://forums.crackberry.com/showthread.php?t=961663


    So far I've been unable to fix the issues.

    Posted using my FAB Passport. Loving it!
    09-27-14 07:26 AM
  6. uhscale's Avatar
    Iam experience also issues but hardware related.
    Glad to hear if some can let me know iam doing a RMA from germany.

    Thanks

    Posted via CB10
    09-27-14 07:59 AM
  7. Fubaz's Avatar
    help@blackberry.com


    If you got your devices from one of the events and did not get the 30 day support email, please PM me and I can give it to you
    09-27-14 08:03 AM
  8. uhscale's Avatar
    I ordered it thru BlackBerry shop germany online direct after the event

    So I wrote now an email to this email address

    Hope that's right

    Alex

    Posted via CB10
    09-27-14 08:21 AM
  9. uktivo's Avatar
    help@blackberry.com


    If you got your devices from one of the events and did not get the 30 day support email, please PM me and I can give it to you
    Thanks for the email but I've already sent my request to this email and received nothing back.

    My unit was purchased from selfridges. Uk
    I'm sure it's not hardware related. I think it's software (blend)

    Posted using my FAB Passport. Loving it!
    09-27-14 10:50 AM
  10. Uzi's Avatar
    Thanks for the email but I've already sent my request to this email and received nothing back.

    My unit was purchased from selfridges. Uk
    I'm sure it's not hardware related. I think it's software (blend)

    Posted using my FAB Passport. Loving it!
    I think you can try the latest blend bar version 1.23 wait I search it for you

    Posted via CB10
    09-27-14 10:52 AM
  11. Uzi's Avatar
    https://mega.co.nz/#!PtlHzAjL!wzliFD...6hkCkUlT5P7PPE

    Sideload this blend bar using sachesi

    Posted via CB10
    uktivo likes this.
    09-27-14 10:53 AM
  12. uktivo's Avatar
    https://mega.co.nz/#!PtlHzAjL!wzliFD...6hkCkUlT5P7PPE

    Sideload this blend bar using sachesi

    Posted via CB10
    I'm not sure what or how to use sachesi. But thanks for trying to help

    Posted using my FAB Passport. Loving it!
    09-27-14 05:34 PM
  13. bluenose363's Avatar
    From Troubleshooting BlackBerry Blend | Inside BlackBerry Help Blog

    "Step 2 Verify your connectivity & device settings

    BlackBerry Blend offers several methods to connect to your device, Wi-Fi, mobile network, or USB connection.

    If you use BlackBerry 10, make sure Allow Connections is turned on. To check, go to Settings on your smartphone followed by Device Connections. Within this screen make sure Allow Connections is set to On."

    Make sure "allow connections" is on!
    09-27-14 06:26 PM
  14. uhscale's Avatar
    There is no support if you write to help@blackberry.com
    You will get an answer like this:
    This mailbox is only for existing tickets.....

    So kam not able to make a swap.

    No one knows how to return the device for an exchange?

    Alex

    Posted via CB10
    09-27-14 07:43 PM
  15. uktivo's Avatar
    From Troubleshooting BlackBerry Blend | Inside BlackBerry Help Blog

    "Step 2 Verify your connectivity & device settings

    BlackBerry Blend offers several methods to connect to your device, Wi-Fi, mobile network, or USB connection.

    If you use BlackBerry 10, make sure Allow Connections is turned on. To check, go to Settings on your smartphone followed by Device Connections. Within this screen make sure Allow Connections is set to On."

    Make sure "allow connections" is on!
    Thanks. But as I've advised, the connection works but then just drops. so I have a connection, just not a stable one.

    Posted using my FAB Passport. Loving it!
    09-28-14 02:50 AM
  16. bluenose363's Avatar
    Oh ok. I missed that. Sorry about that.

    You probably already checked this but is it possible the PC's port connection is loose?
    Last edited by bluenose363; 09-28-14 at 09:23 AM.
    09-28-14 08:35 AM
  17. uktivo's Avatar
    Oh ok. I missed that. Sorry about that.

    You probably already checked this but is it possible the PC's port connection is loose?
    Checked and it's fine.
    Again, appreciate your inputs.

    Posted using my FAB Passport. Loving it!
    09-28-14 02:22 PM

Similar Threads

  1. My last option.......Passport on straight talk
    By dypkny in forum BlackBerry Passport
    Replies: 1
    Last Post: 09-29-14, 06:59 AM
  2. Files Security for BlackBerry 10
    By raktheme in forum BlackBerry 10 Apps
    Replies: 4
    Last Post: 09-28-14, 08:35 AM
  3. Going to Europe with my Z30 (Charging Question)
    By bbfreak999 in forum BlackBerry Z30
    Replies: 13
    Last Post: 09-27-14, 07:19 AM
  4. OK......let's get together and get the passport to vzw!!
    By dypkny in forum BlackBerry Passport
    Replies: 4
    Last Post: 09-26-14, 10:01 AM
LINK TO POST COPIED TO CLIPBOARD