1. olga421's Avatar
    I've downloaded software version and the phone freezes sometimes, has anyone else experienced this if so what's the fix for this

    Posted via CB10
    11-04-14 04:46 PM
  2. srissman's Avatar
    This may be a silly question but how do you know it is freezing. I first thought mine was but I was impatient.

    I seem to have a issue with a very slow wake up from the unlock button. It takes 5-7 seconds. In this time I kept pressing it assuming a problem. Sometime rebooting to correct.

    I noticed a little flash once in a while which turned out the screen displaying then turning off again between power button clicks.

    I upgraded to 10.3.1 hoping it would fix but no avail.

    At what point is your phone "freezing"?
    11-04-14 05:00 PM
  3. olga421's Avatar
    Well one problem that I just experienced before I posted this question.......when I try to open the browser or anything for that matter they wouldn't open, so what's going on pls help

    Posted via CB10
    11-04-14 05:18 PM
  4. aiharkness's Avatar
    I'm using same OS and no freezing. I would look at other things. The apps you are running, BBM groups sync'ing, email sync'ing.... Pay attention to when it happens and what is going on when it: happens.

    When you have an issue like the browser not opening, you can reboot the device, or do a reset by holding down the volume buttons.

    For recurring problems you will need to be detective. You could brute force it instead. Do a security wipe and then just restore data. Do settings over by hand. Install one app at a time and test for 24 hours each.
    11-04-14 05:50 PM
  5. gotchagain's Avatar
    I had a freeze up today. Picked up my phone and swiped up.....The settings menu was open and it wouldn't close. I could swipe down and select "reorder" but could not reorder or move the menu out of the way by swiping up. I could also select "done" by swiping down after selecting "reorder".
    The settings menu just sat there and wouldn't move out of the way. So I went to reboot. Nope, could not select "restart". So I just held the power button for the 3 second countdown to shut down.
    The only thing I could imagine that did this would be one of the many apps I downloaded from Snap trying to see if any Google apps could work. I believe it's possible one of those was still running in the background. No problem since restarting the Passport.
    On a side note, what a nice phone!
    11-09-14 07:50 PM
  6. xombi's Avatar
    I have had various games freeze on me quite regularly and the odd other time where other apps became unresponsive it's not the touchscreen as I can minimise and close apps so I think mainly it may be apps not fully tested by devs on the passport.

    Posted via CB10
    11-14-14 03:26 AM
  7. jdesignz's Avatar
    Download and install It's the best and stable OS for your Passport. HTH

    Sentt frrom myy BlaackBerrryy Q10 ( on Globe-Telecom
    11-14-14 03:45 AM
  8. xombi's Avatar
    I genuinely think it's more about the third party apps at least most of the time I've tried and the latest 10.3.1 both have the same issue and on both it seems to be most frequent when using the same apps. Eg frequently happening in candy slash saga and the other games from that dev to name one.

    Posted via CB10
    11-14-14 05:08 PM
  9. Taigatrommel's Avatar
    I don't habe experienced any freezing, but since roughly a week (shortly after updating to .1418, the phone gives me random reboots. Yesterday it has rebooted twice by itself within a couple of hours. I don't have any Android apps installed or much apps anyways. I remember my first PP did this at a more frequent basis on the initial software release. It was one of the reasons I sent it back to get another one.

    Posted via CB10
    11-16-14 04:16 AM

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