How do I restore from broken to new Passport unit?

I had my old Passport at the service center exchanged and did a back up file before.
Now i received a new Passport unit and want to restore the BBB file to this device.

Unfortunately it does not allow me to use my same Blackberry ID again?
error: this blackberry ID is already in use

I tried to set it back to factory default settings, switch off the protect option, etc.

But the error when entering the Blackberry ID is still coming up.

Please let me know how to use the restore / backup file from the old broken Passport unit, kept by the BB support center.

Thanks for your help,
Phil

log in to blackberry ID website, and remove the old device from your account

After login to Blackberry Id, there is no reference stated, only password reset visible.

How do I view any more functions?

Thanks
Phil

Login from computer

If it is aleready in use... just restore on the new device, what you backed up from the old/broken

Unfortunately it does not allow me to use my same Blackberry ID again?
error: this blackberry ID is already in use

I tried to set it back to factory default settings, switch off the protect option, etc.

But the error when entering the Blackberry ID is still coming up.

Please let me know how to use the restore / backup file from the old broken Passport unit, kept by the BB support center.

Thanks for your help,
Phil