1. CrackBerry Question's Avatar
    Whilst attempting to login to my phone, a warning message pops up indicating I have tried 5 times with incorrect password. At attempt 6/10 the phone doesn't advance. It stays in a loop. How do I reset my phone?
    01-12-16 11:20 AM
  2. Brock-deSalaberry's Avatar
    more info - the phone that is in a loop is a Passport. its charger cord was unplugged and it lost all power. I charged it up to 100% but now it won't go past 5 login attempts. I didn't try those attempts when the message first appeared. My password is unchanged but the device somehow doesn't recognize it.
    01-12-16 11:51 AM
  3. conite's Avatar
    After five incorrect attempts, you are asked to type in the word "blackberry" in order to continue.
    01-12-16 09:17 PM

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