1. Wonderkey's Avatar
    My Blackberry Passport has something wrong after I use it for no more than 2 months. I live in Ireland and I bought it from ShopBlackberry UK. The staff told me that only in United States or Puerto Rico, Canada, United Kingdom, Germany and France can I send my phone to them to repair, socalled "RMA Process". Ridiculous!

    Does anyone know how can I get my phone repaired?

    I'm an exchange student and gonna back to Asia where is literally far away from any of the countries above. Actually I am willing to sell it in an acceptable price to someone who is patient enough to get it repaired. I've been fed up with the repairing process.
    12-17-14 06:39 PM
  2. diegonei's Avatar
    You can still call BlackBerry, even if warranty is expired. You may end up having to pay the bill, that's all.

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    02-09-15 11:58 AM

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