1. WRubin23's Avatar
    Had screen lift on my Passport. They replaced with a new phone. Now screen lift again. Opened a case and it's been dragging on for weeks. They were supposed to send me a new phone (Holding my credit card as security) and either fix my second phone or let me keep the new one without being charged if they couldn't fix problem. . I have RMA # yet weeks go be without arrangements being made to send me another phone!!!

    Posted via CB10
    05-27-15 08:13 AM
  2. Madhuchandran's Avatar
    I honestly wonder where your two devices were manufactured .

    Posted via CB10
    05-27-15 08:20 AM
  3. pkcable's Avatar
    I wonder if this is a factor, but I got mine from Amazon and it has been issue free!
    05-27-15 08:22 AM
  4. letrantrung's Avatar
    Hope you will get them back soon.

    Posted via CB10
    05-27-15 08:49 AM
  5. Madhuchandran's Avatar
    I wonder if this is a factor, but I got mine from Amazon and it has been issue free!
    I got mine from Amazon and it too does work wonders!

    Posted via CB10
    05-27-15 08:55 AM
  6. anon(153966)'s Avatar
    Same here, got mine from Amazon, too (well, my missus got it for me) and no issues...
    05-27-15 02:10 PM
  7. oscar01mx's Avatar
    I bought two from amazon, so far so good, I hope no failures because I know the warranty process can be really tedious :S
    05-27-15 02:20 PM
  8. dierre's Avatar
    I got mine from red Ltd ed BlackBerry via shopblackberry/ digital river no screen lifting or mechanical failures as of yet

    Posted via CB10
    05-27-15 04:09 PM
  9. pboud_01's Avatar
    Got mine from a local Bell shop. Zero issues

    Posted via CB10
    05-28-15 02:31 PM
  10. Trauma Surgeon's Avatar
    Looks like BlackBerry are trying to ensure that their awful customer service destroys their business.

    From what many have said here, they are succeeding. Shame this is their success story!

    Posted via CB10
    05-28-15 02:42 PM

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