Help with Unlocking

I have recently tried to purchase a network unlock code from FreeYourCellPhone.com and Unlock Genius - Mobile Phone Unlocking Service
Both codes I received from each site was identical. The Blackberry Passport SQW100-1 - Bell Canada Locked has 2 Attempts left
The code i received from both companies does not work. I am curious if someone can help me out. Back in the day I used Multi Unlocker from JIC Technologies to unblock BB phones. Does anyone know what would make the code not work? Is it the OS that determines the lock code? or is this universal based on the IMEI.

Neither one of them are responding to my emails and I feel like im out that money now. (Not that its alot.)

When I have received unlocking codes by email, the first thing I do is forward the email to myself again with the number (8 or 16 digits) received carefully broken into four digit groups like this:
4872-7318-4657-3903
When I enter the numbers, I do it carefully in groups of four, leaving out the hyphens.

I don't know if it is important, but when I have use CanadaGSM to unlock phones, one of the required pieces of information is the name of the carrier the phone is locked to. Neither of the sites you mentioned ask for that information. I see the cost for one was only $5.00 compared to Canada GSM which as I recall is in the $20 to $30 range.

Have a look at this video: https://www.youtube.com/watch?v=dxdyVNK0H4A

Attachment 379084

I have used Unlockbox.ca and it worked on the first try. As always, you should do a video recording to keep as proof when you actually put in the unlock code.

To BB or not to BBBBBB...?