Help. RMA Through Amazon?
I just contacted BlackBerry about a defective Passport that I purchased from Amazon directly (not another vendor). The phone has a defect and I would like it replaced.
The BlackBerry guy said that warranties would need to be carried out through the vendor of the phone. Is this true? How would I go about replacing a defective device in 6 months once I can't return my phone? Does Amazon have an RMA department that will honor manufacturer warranty? What if this were an Ebay purchase?
So I guess I'll ask Amazon for a replacement. But honestly, this is getting tiring. Third Passport with a defect. A loose and jingling volume button is small, but it's still a defect. (I bought one through ShopBB at launch, but ended up returning both the original purchase and the RMA as both had hardware defects--the RMA had a defective keyboard).
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