1. nyisles72's Avatar
    I have an unlocked Passport that I bought from Telus and using on the Bell network and I get the notification to update to 10.3.1 yesterday. All fine and dandy right, so I waited to get home from work and pressed the update button and everything went smooth till I pressed the restart button at approximately 10:00pm last night. The phone is still restarting and seems to stuck at 97%, what should I do?

    Pierre
    03-04-15 08:15 AM
  2. blueburk's Avatar
    Questiong why did u press the restart button it reboots AUTOMATICALLY u may have to reload the OS
    03-04-15 08:22 AM
  3. Elite1's Avatar
    Questiong why did u press the restart button it reboots AUTOMATICALLY u may have to reload the OS
    No after an OTA OS update is finished its install, it leaves a popup prompt asking to Restart.
    03-04-15 08:28 AM
  4. blueyestm's Avatar
    Either way you're gonna need to reload the OS yourself. Use an autoloader, it's quicker
    03-04-15 08:29 AM
  5. blueburk's Avatar
    No after an OTA OS update is finished its install, it leaves a popup prompt asking to Restart.
    thanks how many things do u do on a daily basis without thinking about it
    abdullah1982 likes this.
    03-04-15 08:38 AM
  6. Elite1's Avatar
    thanks how many things do u do on a daily basis without thinking about it
    No problem!
    I had an unfair advantage: I just did OTA updates on 2 Z30s and 3 Z10s.
    03-04-15 03:16 PM
  7. anischab's Avatar
    I suggest to swipe up several times, may be you'll be prompted to enter PIN or password.

    You can also long press the upper button, turn it off and restart the device after say 2-3 minutes.

    I had that some times. Even on 10.2 with my Q10. Just restart with upper button, not the volume buttons!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.2.1531; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.1.2480; Germany.
    03-04-15 04:23 PM
  8. nyisles72's Avatar
    Phone finally restarted after almost 18hrs! The update was unsuccessful for some reason though...


    Posted via CB10
    vptsff likes this.
    03-04-15 05:33 PM
  9. anischab's Avatar
    Phone finally restarted after almost 18hrs! The update was unsuccessful for some reason though...


    Posted via CB10
    I was not as patient as you when it happened to me! Glad to read that your phone restarted!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.2.1531; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.1.2480; Germany.
    03-05-15 12:35 AM

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