1. taniwha's Avatar
    My Passport SE is stuck on the boot screen. It shows the Blackberry logo inside the square box which is blue. The message at the bottom of the screen reads "Finalizing device setup". It has been like this for 2 days. When I try a soft reboot (Pwr + volume up + volume down) it re-starts the device, but ends up at this same point.

    I would really appreciate any advice/guidance to help get my Passport running properly. The device is running latest OS and software...never installed any leaked OS or auto-loaders.

    Thanks for any help...I rely very heavily on my Blackberry for my business and am currently feeling lost without it.
    06-20-16 11:13 AM
  2. Dunt Dunt Dunt's Avatar
    Only solution I would know of after the reboot would be to reload the OS. If you connect it to a PC, LINK should see it and allow you to do a Factory Restore. If not an Autoloader would be the next easiest way to reload the OS.


    Hope you have been keeping up with your backups...
    06-20-16 11:29 AM
  3. Muzikology Zulu's Avatar
    Hi I also have a simile problem with my passport it stuck on the blackberry logo and I have tried all off the above- autoload using blackberry link and even hard reset. please help.
    10-29-19 11:22 AM
  4. Ben xfg's Avatar
    Hi I also have a simile problem with my passport it stuck on the blackberry logo and I have tried all off the above- autoload using blackberry link and even hard reset. please help.
    Use the correct autoloader.

    https://mega.nz/#!1NZ1SQBB!yL_ZV5UFz...1-Opwv7f6JCxhM

    Download to PC, unzip it, plug in your phone and run the unzipped file.

    Posted via CB10
    10-29-19 12:33 PM
  5. AGhaz's Avatar
    Thanks guys.

    I just found this:
    BlackBerry 10.3.1 SQW100-1 Autoloader
    from:
    BlackBerry 10 Autoloaders - BlackBerry Developer

    Is it a better or more official solution or should I stick with the above solution instead?
    10-31-19 07:51 AM
  6. Ecm's Avatar
    Thanks guys.

    I just found this:
    BlackBerry 10.3.1 SQW100-1 Autoloader
    from:
    BlackBerry 10 Autoloaders - BlackBerry Developer

    Is it a better or more official solution or should I stick with the above solution instead?
    Stick with the other one. The one you listed is a Developers version, and will be missing some apps and services. It was never intended for day to day use — just testing.
    10-31-19 11:46 AM
  7. AGhaz's Avatar
    Stick with the other one. The one you listed is a Developers version, and will be missing some apps and services. It was never intended for day to day use — just testing.
    OK.
    10-31-19 03:47 PM

Similar Threads

  1. Can't uninstall Android App on BB10
    By CarlosRuitti in forum Android Apps
    Replies: 2
    Last Post: 06-24-16, 12:35 PM
  2. One app icon stuck on top of another - BlackBerry Classic, how can I separate them?
    By CrackBerry Question in forum General BlackBerry Discussion
    Replies: 5
    Last Post: 06-22-16, 12:08 PM
  3. Passport SE and smartwatch
    By GeorgeF_Greece in forum BlackBerry Passport
    Replies: 5
    Last Post: 06-20-16, 08:18 PM
  4. Replies: 2
    Last Post: 06-20-16, 02:53 PM
  5. How do I fix my BlackBerry Passport Contact details?
    By CrackBerry Question in forum BlackBerry Passport
    Replies: 2
    Last Post: 06-20-16, 11:30 AM
LINK TO POST COPIED TO CLIPBOARD