1. bluejaysluke's Avatar
    So I got my Passport two days ago and everything was working great. I charged it last night and now my gestures won't work at all. I've used the virtual expert and it was sensitive at all. What should I be doing here? Has anyone else encountered this?

    Posted via CB10
    10-22-14 12:12 PM
  2. neteng1000's Avatar
    You try hard reset?

    Posted via CB10
    10-22-14 12:19 PM
  3. hpjrt's Avatar
    Sorry. I know it's awful hearing that someone else isn't having the same problem but I've had mine since the day after launch and haven't had that problem except on CB. I do the work around for CB.

    Short of suggesting you do a reboot I 'm afraid I can't be of much help.

    Good luck.

    Posted from my BlackBerry Passport
    10-22-14 12:22 PM
  4. 3800's Avatar
    reset the phone. then smack yourself in the face for posting this thread before trying it.

    Posted via CB10
    rebroker2009 likes this.
    10-22-14 12:29 PM
  5. bluejaysluke's Avatar
    I have tried the reset, multiple times. Doesn't help.

    Posted via CB10
    10-22-14 12:34 PM
  6. BBUniq01's Avatar
    Would suggest battery pull but... Hope u find a solution to this. Really sux.

    Posted via Q10 with 1154
    10-22-14 12:46 PM
  7. JamieWilson01's Avatar
    Did you try a hard reset?

    Hold both volume keys till the devise powers down.

    I find holding the power button untill the phone resets itself helps with bugs like this also.

    Via CB10 from Scotland on my awesome PassportSQW100-1/10.3.0.1418
    10-22-14 01:09 PM
  8. IndianTiwari's Avatar
    Restart the phone. It will work. Enjoy your passport.

    Posted via BlackBerry Passport
    10-22-14 02:03 PM
  9. Cozz4ever's Avatar
    Is that a feature you can turn on and off under settings?


    All I want for Christmas is a Passport
    10-22-14 02:06 PM
  10. rebroker2009's Avatar
    Phone is defective, get it replaced

    Blackberry Passport on the TELUS network
    10-22-14 02:11 PM
  11. ssbtech's Avatar
    I've used the virtual expert and it was sensitive at all.
    Was or wasn't?
    10-23-14 01:54 AM
  12. Bussola's Avatar
    Restart the phone. It will work. Enjoy your passport.

    Posted via BlackBerry Passport
    If that helps, was wonderful
    Except doesn't solve the issue

    I have tried a lot of options and any of them seems to work

    Hard Reset,
    Reebot,
    Shut down,
    Start without SIM and SD Card,
    Uninstall APPS,
    Etc..

    The problem is that if i want to put a clean install, probably would fix, but if the situation isn't solved with a clean install, then i wont be able to start the device, cause the "brains" under the construction of the tutorial on the new instalation strat up for any of the OS on passport, don't give any option to bypass the steps of gestures procedure
    This means, if you wont be able to put the keyboard working, them the passport gets stucked on start up tutorial without any chance of bypass it, and doesn't load up

    This is why this is a huge problem

    Does anyone have any sugestion?
    I would apreciate it! A LOT

    Regards
    09-02-15 05:32 AM
  13. srashid's Avatar
    Sounds like a hardware issue, do the gestures on the screen work?

    Posted via CB10
    09-02-15 06:20 AM
  14. Bussola's Avatar
    Perfectly
    Only the keyboard gestores doesn't work!

    Sounds like a hardware issue, do the gestures on the screen work?

    Posted via CB10
    09-02-15 09:23 AM
  15. Huzaifa47's Avatar
    If that helps, was wonderful
    Except doesn't solve the issue

    I have tried a lot of options and any of them seems to work

    Hard Reset,
    Reebot,
    Shut down,
    Start without SIM and SD Card,
    Uninstall APPS,
    Etc..

    The problem is that if i want to put a clean install, probably would fix, but if the situation isn't solved with a clean install, then i wont be able to start the device, cause the "brains" under the construction of the tutorial on the new instalation strat up for any of the OS on passport, don't give any option to bypass the steps of gestures procedure
    This means, if you wont be able to put the keyboard working, them the passport gets stucked on start up tutorial without any chance of bypass it, and doesn't load up

    This is why this is a huge problem

    Does anyone have any sugestion?
    I would apreciate it! A LOT

    Regards
    Did this ever end up working out? I hard reset my phone to sell it and it is now stuck on the swipe gesture tutorial stage. I've tried rebooting and even autoloading, none of it is working.
    12-09-16 06:52 PM
  16. sorogkasfo's Avatar
    Did this ever end up working out? I hard reset my phone to sell it and it is now stuck on the swipe gesture tutorial stage. I've tried rebooting and even autoloading, none of it is working.
    finally did you find a solution as i am in the same position.
    Thank you
    07-17-18 12:47 PM

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