1. pgood4's Avatar
    Hoping someone can help on this one. I've got a two day old red passport on the latest 10.3.2 released build. It has been working just fine until today when I took it out of my pocket and found that apparent swipe to wake had activated and 5 password attempts had failed. I didn't think anything of it, but now it doesn't seem to recognize my password and it doesn't even recognize failed attempts at entering the password to trigger a reset. I've been able to power it off with the power button and also tried a reset with the up and down volume buttons. It reboots fine, but won't recognize the password and still doesn't increment the password attempts.

    Does anyone have any potential suggestions?
    07-15-15 06:43 PM
  2. anon(9208252)'s Avatar
    Try your blackberry Id instead of device password.
    07-15-15 07:21 PM
  3. brookie229's Avatar
    You have typed in "blackberry" first, right?

    Posted via CB10
    07-15-15 07:28 PM
  4. moegh's Avatar
    As brookie said, u should put BlackBerry before putting the password after the 5th attempt

     CB10 - Q10 - 10.3.2.680 
    07-15-15 07:33 PM
  5. pgood4's Avatar
    Well I feel stupid! It's been a long time since I used a blackberry and forgot about entering that after the 5th attempt and I guess I didn't read the screen since I have 25 high school kids at my house tonight and was a little distracted. Was able to finally connect to link and get it unlocked after aborting a reload attempt. That seemed to reset it and let me enter my password. Currently backing up!!!!

    Thanks again for the suggestions everyone.
    07-15-15 07:45 PM
  6. joshua_sx1's Avatar
    '25 high school kids' in your house is quite reasonable to be distracted. Our neighbour got only two and even us are being distracted.

    Posted via CB10
    07-15-15 08:50 PM
  7. pgood4's Avatar
    '25 high school kids' in your house is quite reasonable to be distracted. Our neighbour got only two and even us are being distracted.

    Posted via CB10
    Very true. Still feel stupid, but lesson learned.
    07-16-15 08:52 AM
  8. Shifty88's Avatar
    I have 25 high school kids at my house tonight and was a little distracted.
    Yo, nice.
    07-16-15 08:40 PM

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