1. Blackberryblade's Avatar
    Folks,

    When I take out my memory card and try to transfer pictures and videos to my mac computer...items from my passport do not show up.

    Old pictures and videos I transferred from old android phone show up as well as anything my wife has sent me from her iphone.

    How do I get pictures and videos off my memory card and onto the imac?

    Thanks

    Posted via BlackBerry Passport
    04-12-15 09:25 PM
  2. eyeb's Avatar
    could you use the blend program? Or somehow I got mine to make a network folder while I'm on same wifi network and it just connects to passport and treats it like a networked harddrive.

    Or try dropbox?
    04-12-15 09:27 PM
  3. anon(9208252)'s Avatar
    Or just drag and drop them when your phone is on usb mass storage is turned on.
    04-12-15 09:29 PM
  4. Blackberryblade's Avatar
    I have never really used blend but could try.

    The weird part is all the proper files show up....but when I go into the files no blackberry items...is this an apple issue....

    Frustrating as I am no computer genius and pictures and videos of my kids are the most important thing for me. Why do these things always have to be so tough.

    Posted via BlackBerry Passport
    04-12-15 09:30 PM
  5. Blackberryblade's Avatar
    And to clarify I am taking the memory card out and putting it into a USB 3.0 and apples photo app automatically pops up...and everything but passport pictures and videos shows up.

    Posted via BlackBerry Passport
    04-12-15 09:33 PM
  6. joshua_sx1's Avatar
    Worst comes to worst, you can upload them in 'Box', 'Dropbox' or even 'Cloud' then you can download them to your pc.

    Posted via CB10
    04-12-15 09:45 PM
  7. anon(9208252)'s Avatar
    And to clarify I am taking the memory card out and putting it into a USB 3.0 and apples photo app automatically pops up...and everything but passport pictures and videos shows up.

    Posted via BlackBerry Passport

    Just drag and drop its fast and easy.
    04-12-15 09:51 PM
  8. NtotheK's Avatar
    Ok first make sure all your pics are actually saved to the memory card and second if your card is encrypted it won't open on anything except your Passport. If it still not working try mass storage mode and see if that works.

    Posted via CB10
    04-12-15 09:53 PM
  9. Blackberryblade's Avatar
    All pics are on the memory card and it is not encrypted.

    What is mass storage mode?

    Posted via BlackBerry Passport
    04-12-15 09:54 PM
  10. anon(9208252)'s Avatar
    All pics are on the memory card and it is not encrypted.

    What is mass storage mode?

    Posted via BlackBerry Passport
    Its in your storage in settings and lets your device show up as a usb drive when plugged in.
    04-12-15 09:55 PM
  11. Blackberryblade's Avatar
    Awesome, I will give this a try.

    Thanks.

    Posted via BlackBerry Passport
    04-12-15 10:01 PM
  12. eyeb's Avatar
    I don't have a mac so I'll ask. Have you checked to see if you can see pictures on a windows pc? It might be that the mac doesn't recognize the picture formats so they don't show up.
    04-12-15 10:14 PM
  13. Blackberryblade's Avatar
    Haven't tried a pc....i hope this isn't the case as I only have a mac.

    Posted via BlackBerry Passport
    04-12-15 10:57 PM
  14. anon(9208252)'s Avatar
    It works on a Mac using sub mass storage I've used it.
    04-12-15 11:05 PM
  15. Blackberryblade's Avatar
    Thanks guys....the mass storage idea worked.

    Posted via BlackBerry Passport
    NtotheK likes this.
    04-12-15 11:09 PM
  16. anon(9208252)'s Avatar
    He he see I told you, it's the quickest and easiest.
    04-12-15 11:09 PM
  17. Blackberryblade's Avatar
    Thanks again.

    Posted via BlackBerry Passport
    04-12-15 11:29 PM

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