1. houWGW's Avatar
    My four months passport is now having double typing issues on Z,I,N,B and O keys. Any suggestions on what may caused the problem or how to solve it?

    Posted via CB10
    02-28-15 07:49 PM
  2. thurask's Avatar
    Any water damage, hard drops or anything like that?
    02-28-15 08:39 PM
  3. mad_mdx's Avatar
    The solution would be to send for warranty !
    02-28-15 08:42 PM
  4. siung6's Avatar
    Previous post mentioned that it most likely hardware issue. Warranty claim is the way. Mine also has double typing problem. Especially letters on top row. It's very random, almost impossible to replicate.

    Posted via CB10
    03-01-15 12:11 AM
  5. mf1982's Avatar
    I'm suspecting a few keys starting to double type. Nothing confirmed yet and I don't want to declare it yet. Really I want to just blame myself.

    I had it bad with my Q10 so I'm hoping that it doesn't happen with my Passport. I hope the few occasions I've seen it are myy fault... crap, I'm pretty sure that wasn't me.

    Posted via CB10
    03-03-15 05:22 PM
  6. mad_mdx's Avatar
    There's no way to double type yourself...
    03-05-15 07:59 AM
  7. nah.uhh's Avatar
    Same here, started with u and has spread to o i n

    No damage at all, water or otherwise
    Having problems getting warranty honored.. bought from amazon but says my window closed jan 1st? Whatever that means. Haven't heard back from them yet, but I'm not happy lolz
    Skipped the q10 but had nearly every keyboard device since the 7280 and never had the problem. It's obvious to me that my keyboard is a lemon..

    Annoyed lol, back to jumping through hoops to try to find out how to process my warranty lolz. Might end up just doing it through my cc

    PassportSQW100-1/10.3.1.2480 | any questions? Feel free to shoot me a msg @ http://www.pin.bbm.com/C003EA0BE
    achiquitachaser likes this.
    03-05-15 09:05 AM
  8. anischab's Avatar
    Not good, not good!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.2.1531; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.1.2480; Germany.
    03-05-15 01:12 PM
  9. rebroker2009's Avatar
    Oh no not again

    Blackberry Passport running 10.3.1.2267
    03-05-15 01:24 PM
  10. simonh4065's Avatar
    I'm picking up a similar problem myself, especially with the "o" key. Seems to have started after the last OS upgrade (10.3.1.1715 on SQW100-1). Don't know if it's related.

    The Passport has never been dropped and has no water damage.
    03-23-15 01:57 AM
  11. thymaster's Avatar
    Sad and the numbers are growing.

    I'm picking up a similar problem myself, especially with the "o" key. Seems to have started after the last OS upgrade (10.3.1.1715 on SQW100-1). Don't know if it's related.

    The Passport has never been dropped and has no water damage.
    05-02-15 04:45 PM
  12. LittleBLZbub's Avatar
    I am so on the verge of picking up a passport, this is troubling!
    05-02-15 05:46 PM
  13. thymaster's Avatar
    The Passport is a great device overall. I absolutely love typing on it but this double typing issue is quite troubling. You should get it anyways because maybe you might not have the same experience as me or some people who are having to deal with this issue.

    I am so on the verge of picking up a passport, this is troubling!


    Posted via CB10
    05-06-15 11:05 PM
  14. BB Adict's Avatar
    Any water damage, hard drops or anything like that?
    Amazing that we would first assume "water damage, hard drops or anything like that" for the beloved Passport double typing.

    At the same time we accept the problem with the Q10. Truth is, before the release of the Passport and the Classic, many were worried that the same double typing issue would surface. I remember some of the experts/ apologists assuring us that the issue was fixed, even though Blackberry was still yet to admit that the Q10 had problems.

    So, the same issue still exists with PKB devices. Will we see the same problems with the slider keyboard? I guess we we are yet to see.

    Posted via CB10
    05-06-15 11:19 PM
  15. vanmat's Avatar
    In the last couple weeks I have noticed a double typing issue twice, around the O and U keys. I can't reproduce it. I've been on the same software release since day two after purchasing. I'm pretty convinced it's not a software issue.
    05-08-15 10:31 AM
  16. silverbullet's Avatar
    I contacted BlackBerry and they told me to run BBVE.

    I did and the tests show the keyboard is ok so they said reload OS - goodbye

    Crazy!

    Don't know what to do. Maybe it's time to go to Apple.

    darn

    Posted via CB10
    05-08-15 01:09 PM
  17. mad_mdx's Avatar
    I contacted BlackBerry and they told me to run BBVE.

    I did and the tests show the keyboard is ok so they said reload OS - goodbye

    Crazy!

    Don't know what to do. Maybe it's time to go to Apple.

    darn

    Posted via CB10
    Don't let them say 'ok'
    It's clearly not fine. Tell them you want to speak to a superior as this is clearly a hardware defect. How could bbve detect a hardware defect
    05-08-15 03:35 PM
  18. JamieWilson01's Avatar
    I contacted BlackBerry and they told me to run BBVE.

    I did and the tests show the keyboard is ok so they said reload OS - goodbye

    Crazy!

    Don't know what to do. Maybe it's time to go to Apple.

    darn

    Posted via CB10
    Tell them you already reloaded the OS and ran an autoloader after that didn't fix it. They'll ask for logs and then tell you to return it to POS for replacement.

    Via CB10 from Scotland using PassportSQW100-1/10.3.2.500
    05-08-15 04:21 PM
  19. silverbullet's Avatar
    Tell them you already reloaded the OS and ran an autoloader after that didn't fix it. They'll ask for logs and then tell you to return it to POS for replacement.

    Via CB10 from Scotland using PassportSQW100-1/10.3.2.500
    I told them this and they said they will send me a post paid envelope and I will have to send them my phone for them to check.

    This means I will have no phone for atleast a week.

    Sucks

    Posted via CB10
    05-09-15 12:17 AM

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