1. Egvick's Avatar
    I bought it the day it was released and have only had it about two or so weeks. The screen is separating from the frame, and it's still usable but unacceptable as far as build quality is concerned. Any other passport owners having this problem?

    From my shiny new Passport
    10-04-14 03:25 PM
  2. howarmat's Avatar
    in the demos where people are trying to bend it this problem seem to occur. Got any pics?
    10-04-14 03:26 PM
  3. Warlack's Avatar
    This sounds really bad. Would you mind putting up a pic or two of the issue?

    I hope you get it exchanged quickly

    PassportSQW100-1/10.3.1.632 and a Z30
    10-04-14 03:27 PM
  4. Egvick's Avatar
    I'll try to post up pics when I can! I'm calling support on Monday receipt in hand to try to get it solved.

    From my shiny new Passport
    anachronism1887 likes this.
    10-04-14 03:47 PM
  5. howards's Avatar
    Sorry to hear it as I know that's a downer being brand new and all. Get it exchanged and you'll be done with the problem.

    Z30 / STA 100-3 / 10.3.1.632
    10-04-14 03:55 PM
  6. D3C0D3R's Avatar
    I'll try to post up pics when I can! I'm calling support on Monday receipt in hand to try to get it solved.

    From my shiny new Passport
    Hopefully all that gets cleared up. BlackBerry has always been known for the integrity of their products and always provided me/everyone I've heard, with good support should stuff like this happen out of the blue... Hope it works out!
    10-04-14 03:56 PM
  7. jutleys's Avatar
    Looks like you just got a bad unit nothing perfect
    10-04-14 04:31 PM
  8. Egvick's Avatar
    Have to return my passport.-img_20141007_140226.jpg

    Posted via CB10
    10-07-14 02:05 PM
  9. howarmat's Avatar
    yeah that looks like what happens if you try to do the bend test. Got another one the way yet?
    10-07-14 02:17 PM
  10. Egvick's Avatar
    Since they don't do exchanges I'm getting a refund. Seeing as how quickly they are selling out it'll probably be a while until I get a new one. Good thing I still have my trusty Q10!

    From my shiny new Passport
    10-07-14 03:25 PM
  11. D3C0D3R's Avatar
    Since they don't do exchanges I'm getting a refund. Seeing as how quickly they are selling out it'll probably be a while until I get a new one. Good thing I still have my trusty Q10!

    From my shiny new Passport
    It's good to hear you're not jumping ship after a bad first impression, it's nice to see that loyalty around here after reading so many threads about people's ignorance and intolerance of change -.-

    Carry on there good sir and let us know when you get your replacement!

    Praise be unto our Lord Squircle | Passport SQW100-1/10.3.0.1154
    10-07-14 08:16 PM
  12. OTCHRussell's Avatar
    Now that they are backordered, I hope they don't have a problem with sloppy build because they are rushing to get it out!! Take your time BlackBerry, and do it right!!

    Posted via my Q10 or Z10
    10-07-14 08:51 PM

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