1. Ezular's Avatar
    I Just got this blackberry passport that I bought from shop blackberry. Is it normal that whenever after typing something the cursor just shows. is that a hardware problem or just the OS. and sometimes my blackberry is so hot. it goes like 100C
    09-22-15 05:42 PM
  2. nward2010's Avatar
    Try hard reset (hold up and down volume keys until reset). If that doesn't work, reload OS using BlackBerry Link. Make sure you're using the most recent OS.

     RED PassportSQW100-1/ on Telus
    09-22-15 05:49 PM
  3. Ezular's Avatar
    I did that already but It is the same thing. It is not all the time. it just show after I type something.( the big circle)
    09-22-15 05:51 PM
  4. nward2010's Avatar
    Blue circle usually appears when you double tap on the keyboard, it's a sort of cursor to help you make corrections or move to a specific spot in the text. Double tap on the keys anywhere and it should go away.

     RED PassportSQW100-1/ on Telus
    09-22-15 05:54 PM
  5. Ezular's Avatar
    yes, i was asking if thats a bug on, because it just show it automatically even if i didn't double tap it. (whenever After i type in the hub). I just want to know if its a bug or an hardware problem because if its a hardware problem then I can return the phone. and seriously thank you for helping me
    09-22-15 06:08 PM
  6. nward2010's Avatar
    You should be on OS

     RED PassportSQW100-1/ on Telus
    09-22-15 06:13 PM
  7. Ezular's Avatar
    My latest software check said that it was up to date. I don't know how to manually upgrade my phone. Does the new version fix a lot of stuff?
    09-22-15 07:22 PM
  8. nward2010's Avatar
    Where do u live ? Who is your carrier ? Did you check OTA or with BlackBerry Link software and connected to your PC? If your Passport is unlocked from BlackBerry, it should get the latest update.

     RED PassportSQW100-1/ on Telus
    09-22-15 08:12 PM
  9. Ezular's Avatar
    illinois, t mobile. yes I checked already in link and OTA and connected to PC. it is unlocked but I never get the update. I got SQW100-4. Is that an unlock passport?us version? sorry It is my first time to have a passport
    09-22-15 08:15 PM

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