1. SeanSolo's Avatar
    What gives? Why is the screen still on when you answer a call?

    Posted via RED Passport on CB 10
    01-21-15 05:38 PM
  2. DaFoxGrey's Avatar
    What gives? Why is the screen still on when you answer a call?

    Posted via RED Passport on CB 10
    Install BlackBerry Virtual Expert (BBVE) from BlackBerry World. It's made by BlackBerry and is free.
    Use it to test the Proximity Sensor:
    • Launch BlackBerry Virtual Expert (BBVE)
    • Tap Choose A Test
    • Select Proximity Sensor and follow the instructions.

    If Fail, then there is an issue with either the OS or hardware.
    • Try rebooting the device, if still an issue try reloading the OS.
    • If still an issue, seek repair or warranty.
    01-21-15 06:49 PM
  3. mad_mdx's Avatar
    Are you in bed when it happened? The screen will only turn off if it detects you are near AND it's held vertically. Oddly enough I guess it's because it doesn't want to turn off in case you're clicking something on the screen
    01-21-15 10:25 PM

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