1. Dennis de Boer's Avatar
    Hey everyone, Passport is absolute the best phone ever for me. Since a couple of weeks I noticed a green blurry spot in the right cornerbof the screen. I only see it on dark screens, with white screen I dont see the spot. Could this be caused by overheating and should I go back to Store/Blackberry with it?

    Many thnx

    Posted via CB10
    11-27-15 04:52 AM
  2. Paul Collins4's Avatar
    Hey everyone, Passport is absolute the best phone ever for me. Since a couple of weeks I noticed a green blurry spot in the right cornerbof the screen. I only see it on dark screens, with white screen I dont see the spot. Could this be caused by overheating and should I go back to Store/Blackberry with it?

    Many thnx

    Posted via CB10
    Hi it could be a hardware fault. Request a replacement or repair under warranty from your point of purchase. Would be nice to see a picture just so we know what we're dealing with

    Z30STA100-2/10.3.2.2639
    11-27-15 05:00 AM
  3. Dennis de Boer's Avatar
    Green spot on screen, heating problem maybe?-img_20151127_120918.png

    Picture included, after the weekend I'll contact the store of purchase.

    Posted via CB10
    11-27-15 05:11 AM
  4. Dennis de Boer's Avatar
    Oh, you cant see anything on this picture. I'll make a new one this afternoon..

    Posted via CB10
    11-27-15 05:12 AM
  5. LordCrankypants's Avatar
    If it's a hardware problem, you'll need to take a picture of the phone with something else. A screenshot won't show anything.

    JB

    Posted internationally thanks to my Passport
    11-27-15 05:12 AM
  6. Dennis de Boer's Avatar
    Green spot on screen, heating problem maybe?-img_20151127_130926.jpg

    Posted via CB10
    11-27-15 06:12 AM
  7. gsm_dealer08's Avatar
    That is screen damage.

    Posted via CB10
    11-27-15 06:25 AM
  8. Dennis de Boer's Avatar
    Damage that will be repaired under warrenty?

    Posted via CB10
    11-27-15 06:28 AM
  9. CecilTsunami's Avatar
    Damage that will be repaired under warrenty?

    Posted via CB10
    I think that will depend on whether they determine it's a hardware fault or user damage.

    Posted via CB10
    11-27-15 08:22 AM
  10. CDot40's Avatar
    As long as it isn't pressure or water damage it should be covered under warranty. I had this same issue and sent my Passport back for a new one.

    Posted via CB10
    11-27-15 03:03 PM
  11. anon(2325196)'s Avatar
    A picture will not show a hardware problem like this. LoL

    Posted via the CrackBerry App for Android
    11-27-15 05:17 PM
  12. anon(2325196)'s Avatar
    But a picture of the hardware does work. Ha!

    Posted via the CrackBerry App for Android
    11-27-15 05:18 PM
  13. heading4tomorrow's Avatar
    Did you ever find out what caused this. After a long time with my passport, I got this green screen spot out of nowhere! I didn't drop it or anything, the screen protector on top of the screen is flawless, there must be some reason for this.

    PS: Sorry for resurrecting such an old thread.
    06-16-17 11:37 PM

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