[DGloudemans]

Maybe Cobalt has to update the Play Store he build to the most latest and see if that solve the issue, but im still getting closer to trow away BB10 and going to buy the Keyone Black Dual sim, now im start working in Germany i can keep using my Dutch sim together woth the German sim

[polytan02]

This issue drives me crazy. Everything WAS working well !
I even changed my password and check the security settings in google.com but all seems good.

I don't know what to do more

Posted via CB10

[Cobalt232]

Ok, I need the Android logs to see what's going on. Download the tool BlackBerry Logger from this link:
https://mega.nz/#F!lIUWjSSQ!yoLoiNX3PNG3Sef1Fa_fMA

Unzip the content to your C: drive and then run logger.bat

follow the instructions on startup. Grab the logs and post them here.

[DGloudemans]

I check all my settings in google, even cleared Play Stor History in google, but nothing works. i even force reboot on my device. Now im getting hub notifications that there is a app update but play store keeps crashing..
Im now using Yalp Store to download / update the apps on my device. It's even found more apps needed to be updated.
Info about Yalp Store: Yalp Store is a Google Play Store Alternative to Install Apps on Android | DroidViews
Download page of Yalp Store: https://f-droid.org/packages/com.git...min.yalpstore/

[DGloudemans]

Ok, I need the Android logs to see what's going on. Download the tool BlackBerry Logger from this link:
https://mega.nz/#F!lIUWjSSQ!yoLoiNX3PNG3Sef1Fa_fMA

Unzip the content to your C: drive and then run logger.bat

follow the instructions on startup. Grab the logs and post them here.

Do we need to connect our BB10 devices to the PC to get the logger.bat?

[Cobalt232]

Download the zip to your pc, unzip and then run logger.bat. And yes, you need to connect your BlackBerry to the pc via usb.

[conite]

I have Google.android gms v 8.4.89 installed and Google login 4.4.4 but no way as most of you...

Why the old Play Services? Cobalt posted v10 ages ago.

[DGloudemans]

Download the zip to your pc, unzip and then run logger.bat.

Did that, getting error Java Not Found...

[Cobalt232]

Then install java.

[DGloudemans]

Then install java.

I have Java, i just update it and also use your patch tool that needs Java..
C:\Program Files\Java\jre1.8.0_144\bin\java.exe

[Cobalt232]

Open logger.bat with notepad and change the Java path.

[dbroegger]

Oh my good I have to check that I wasn't Awre of that as to old version was running fine. I ll have to search for the new version!! Thanks

[DGloudemans]

Open logger.bat with notepad and change the Java path.

Found it, i dump device log buffer to logfile.log, and copy that to a txt file. Can i email it to you or just post here?

[Cobalt232]

Send a pm

[MaximV]

My Play store just stopped working today too. I haven't done or changed anything. No logging out or logging in. No messing around with Google Services, etc. Was just trying to update apps (which I do once in a while), and suddenly got the message "unfortunately Play Store stopped working".

[DGloudemans]

Send a pm

CrackBerry wont allowed to sent it: The text that you have entered is too long (123300 characters). Please shorten it to 10000 characters long.

[Cobalt232]

Can you post it on Dropbox?

[DGloudemans]

Can you post it on Dropbox?

Was doing that already haha, but dropbox is not working very well at this moment i will PM you the url (y)

[DGloudemans]

Can you post it on Dropbox?

Sent it to my google drive and just PM you the url.

[Welskador]

Sent you a PM with a dropbox link to my Blackberry-logfile!

[polytan02]

I really hope we can find a solution.

If you need a second log, I'll try to do it as well.

Posted via CB10

[DGloudemans]

Let's hope more will sent there logfile, and Cobalt can find out what the issue is. So we can start using our Play Store again.

[Cobalt232]

Thanks. More logs may help.

Please follow these instructions:

1. Close Play Store on the device
2. Run BlackBerry Logger
3. Tap 4 to delete logfile.log (we want a clean start)
4. Tap 6 to clean device log buffer (we want a clean start)
5. Tap 3 and set logging filter to debug (2)
6 Tap 2 to start logging to screen and Logfile.log

Then run Play Store and start a download. You can see live logging on screen and the log will be writen to disc. After the crash, you can close BlackBerry Logger.

Send me the logfile.log via PM (dropbox link or any other file provider)

[Cobalt232]

Okay, Welskador did it! I now know what's going on, but I need to investigate why it is happening. There seems to be a parsing error in Play Store when it tries to extract the packageName from the download link:

*** Here the parsing fails

E/Finsky  (55013436): Failed to parse packageName=(.*?)& from URI https://android.clients.google.com/download/by-token/download?token=AOTCm0T7ZJA8OEb0tbSfTJLuL_4oTeYUkIbhXBcCZF0DuQTNfVkJP9Atf-dxZIMq71coyEI3YKBG3N2sTz18mhM_tCynLRPNKGvDKDhgkqOHp0Tathnd_Dzk4Gr4muVqdTnMS8vrsnfC5H5lKtv1O2RgO-wkMJaUVpdZ3B5c4O19bcUph9NcbtiXBv2imkMO9ZCuFQHwWB8vmn5gQCXsXaH60F9mmDC6OdiZVhDh-P8AFuzHz2gXJshlKZ3CaCvUlQE5d31JED8Z8Vu6BbN2w74ZCJjArNnvnIDqhHzgSPvn0INUCM9-R7NIjieJE46K-mIsBIIaTJgUDaUJbOdL_NfLWbcfX3tghteomLE07lLoQUvYYps&cpn=fhv4poeVKc4QJjoh
W/dalvikvm(55013436): threadid=16: thread exiting with uncaught exception (group=28f9f970)
E/AndroidRuntime(55013436): FATAL EXCEPTION: download-manager-thread

** Here an Exception is raised because the parsing result is null

E/AndroidRuntime(55013436): java.lang.NullPointerException
E/AndroidRuntime(55013436): 	at com.google.android.finsky.download.DownloadQueueImpl$7.run(DownloadQueueImpl.java:1570)
E/AndroidRuntime(55013436): 	at com.google.android.finsky.download.DownloadManagerLegacyImpl$2.run(DownloadManagerLegacyImpl.java:190)
E/AndroidRuntime(55013436): 	at android.os.Handler.handleCallback(Handler.java:730)
E/AndroidRuntime(55013436): 	at android.os.Handler.dispatchMessage(Handler.java:92)
E/AndroidRuntime(55013436): 	at android.os.Looper.loop(Looper.java:137)
E/AndroidRuntime(55013436): 	at android.os.HandlerThread.run(HandlerThread.java:61)

*** Here Play Store's main activity is force closed

W/ActivityManager(11956254):   Force finishing activity com.android.vending/com.google.android.finsky.activities.MainActivity

I'll look into that in detail, but it will take some time.

[Cobalt232]

Also thanks to DGloudemans for providing the detailed log. It's shows that the same error is thrown, so the issue is clear now.