1. zmsox's Avatar
    Hi,
    maybe we have a passport user like me with a google apps account.
    It is possible to make a remote search for emails on the latest OS?

    thanks.
    09-26-14 07:42 PM
  2. robsteve's Avatar
    My son is using Google apps at his High School and the remote search works for emails. He is using a Z30 and previously a Z10 on the stock 10.2.1 OS. You need to setup the account as an Exchange account rather than an IMAP account.

    You also need to be a paid or education Google apps subscriber to setup as an Exchange account.

    Here is the link his school IT department provided for setting up a Google Apps account as an Exchange Active Sync account.

    http://www.ryerson.ca/google/usingap...gmailbb10.html
    Posted via CB10
    09-26-14 08:01 PM
  3. zmsox's Avatar
    many thanks.
    Im google apps user and i pay all my accounts. On my q10 and on the p9982 i have the latest 10.3. os, but no remote search for emails.
    I have setup all as exchange accounts.

    My son is using Google apps at his High School and the remote search works for emails. He is using a Z30 and previously a Z10 on the stock 10.2.1 OS. You need to setup the account as an Exchange account rather than an IMAP account.

    You also need to be a paid or education Google apps subscriber to setup as an Exchange account.

    Here is the link his school IT department provided for setting up a Google Apps account as an Exchange Active Sync account.

    Setting up Gmail on Blackberry 10 - google - Ryerson University
    Posted via CB10
    09-27-14 04:42 AM
  4. robsteve's Avatar
    Did you check the link I provided and compare the settings to what you have? If this doesn't help, contact Google and see if there is active sync enabled on your Google paid account.

    Posted via CB10
    zmsox likes this.
    09-27-14 09:28 AM
  5. zmsox's Avatar
    Did you check the link I provided and compare the settings to what you have? If this doesn't help, contact Google and see if there is active sync enabled on your Google paid account.

    Posted via CB10
    Many thanks.
    Will do that.
    09-27-14 09:43 AM
  6. zmsox's Avatar
    dear,
    i have contacted google. Active sync isn't available for google apps.

    that is the answer that i get from them.
    10-08-14 04:17 PM
  7. robsteve's Avatar
    You need to have a paid Google account in order to get active sync. If you have a free account you will not have that feature. I thought you said you paid for Google?

    Posted via CB10
    10-08-14 04:41 PM
  8. zmsox's Avatar
    google apps is payed.
    we have there domains there and several emails accounts.

    i have contacted the support. no active sync. and thats what im saying. remote search will not work

    can you make a screenshot from your remote search in the emails?

    thanks
    10-08-14 04:56 PM
  9. conite's Avatar
    Remote search works perfectly fine with a straight up imap Gmail account. Just add your Gmail account with default settings and you're ready to go. Works for me. I have a free Gmail account.

    Edit: I see you are asking about Google Apps, not Gmail . That's different I guess.

    Z30STA100-5/10.3.1.632
    10-08-14 05:03 PM
  10. INTz's Avatar
    I have an imap gmail account and it's not an option for me either.

    Posted via CB10
    10-08-14 10:06 PM
  11. Bla1ze's Avatar
    Remote search works fine on both my Google Apps account and my regular Gmail and I don't even pay for my Google Apps account. Though maybe it was grandfather'd in or something before they made the changes.

    Posted via CB10
    10-08-14 10:14 PM
  12. INTz's Avatar
    Remote search works fine on both my Google Apps account and my regular Gmail and I don't even pay for my Google Apps account. Though maybe it was grandfather'd in or something before they made the changes.

    Posted via CB10
    I've had my Google apps and gmail accounts for ages. My Google apps is exchange and my Gmail Imap. Neither allow remote search which is such a great feature!

    Wonder what's wrong with Mine.

    Posted via CB10
    10-08-14 10:36 PM
  13. zmsox's Avatar
    Thanks for the response.
    That's crazy.

    How do you configured the accounts? IMAP or exchange?
    10-09-14 03:35 PM
  14. ettorwe's Avatar
    I also have paid g apps and no remote search for email, only for contacts that imho is useless.
    Gmail free in imap has remote search.
    On ipad i have it.
    zmsox likes this.
    10-09-14 04:35 PM
  15. zmsox's Avatar
    same here, in contacts i have it, in emails not. tomorrow i will try with the passport to set up all accounts as imap.

    I also have paid g apps and no remote search for email, only for contacts that imho is useless.
    Gmail free in imap has remote search.
    On ipad i have it.
    10-09-14 05:02 PM
  16. ettorwe's Avatar
    same here, in contacts i have it, in emails not. tomorrow i will try with the passport to set up all accounts as imap.
    The os is the same so i think it changes nothing.
    10-10-14 06:06 AM
  17. zmsox's Avatar
    Crazy

    With the passport and Google apps account setup as imap I have remote search.

    Thanks :-).

    Posted via CB10
    10-10-14 07:32 AM
  18. ettorwe's Avatar
    Imap yes, exchange no?
    10-10-14 08:55 AM
  19. zmsox's Avatar
    With imap you have remote. With exchange no.

    Posted via CB10
    10-10-14 09:01 AM
  20. INTz's Avatar
    With imap you have remote. With exchange no.

    Posted via CB10
    I have both exchange and imap and no remote search with either.

    Posted via CB10
    10-10-14 07:20 PM
  21. ettorwe's Avatar
    Now I have search remote (imap) but I find only received messages, no sent. Are you able to search and find the sent messages?

    Inviato dal mio Passport utilizzando Tapatalk
    10-14-14 09:30 AM
  22. INTz's Avatar
    Now I have search remote (imap) but I find only received messages, no sent. Are you able to search and find the sent messages?

    Inviato dal mio Passport utilizzando Tapatalk
    How did you get it?


    Posted via CB10
    10-14-14 10:11 AM
  23. zmsox's Avatar
    yes, when i search it displays also the sent messages.

    Now I have search remote (imap) but I find only received messages, no sent. Are you able to search and find the sent messages?

    Inviato dal mio Passport utilizzando Tapatalk
    10-14-14 02:58 PM
  24. plexmaka's Avatar
    My remote search works with imap account on Gmail apps for domain

    Free version as well

    Posted via CB10
    10-14-14 03:31 PM

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