1. dingens's Avatar

    I got my first BlackBerry and its a Passport. Im coming from Android the last one was my Samsung S5... I got some contacs in my google account and my exchange account. My google account has 2 groups of contacts and Im not able to select any of them. Only my master groups is synced.
    My secound account is an exchange and doesnt sync contacts just 6 of them...

    Any idea how to slove this?

    Posted via CB10
    08-08-15 03:55 PM
  2. shawnreum's Avatar
    When transferring contacts are you using the switch app?

    "I reject your reality and substitute my own!" from Adam Savage
    08-08-15 06:10 PM
  3. JBoen's Avatar
    Are you sure your contact sync-ed with google? Try checking via gmail.com.

    Sent from my iPhone using Tapatalk
    08-08-15 11:03 PM
  4. dingens's Avatar
    I put my accounts via settings into the passport. My primary group from gmail is fully synced but no else group.

    In my exchange accout the sync wont work. We have shared enterpraise contacts over 1300 but I only see 6 of them...

    Posted via CB10
    08-09-15 12:40 AM
  5. JBoen's Avatar
    Have you tried re-add account?

    Sent from my iPhone using Tapatalk
    08-09-15 01:33 AM
  6. mad_4u's Avatar
    try removing google account on you device and re add it, this will solve the issue as i assume you add the account as email only it happens sometime and you need to remove it and re add it.
    08-09-15 01:46 AM
  7. dingens's Avatar
    I just delete all of my accounts and only added the Gmail one over settings/accounts/email but still the same error. I can only see the contacts of my main group non else...

    Any other idea or workround to sync all of my gmail contacts?

    Posted via CB10
    08-09-15 02:47 PM
  8. traveler32837's Avatar
    I also had a similar issue that not all my contacts synced. I found the reason and let me share, maybe it might resolve your issue.

    Go to Gmail, open contacts. Under My Contacts you might have various groups.

    Click on a group. Select all contacts. Click the group tab to see if the My Contacts box is also clicked. You will have a box clicked for that group but you must also have the my contacts box clicked. Once you do this, it will start to sync.

    I hope this helps.

    Posted via CB10
    08-09-15 04:44 PM
  9. redshiftquasars's Avatar
    My Google contacts sync but then again I don't thing I'm using groups like you are.
    My exchange(O365) syncs just fine. The only accounts that do not sync are the ones without an email address.

    Posted via CB10
    08-09-15 04:48 PM
  10. traveler32837's Avatar
    I don't use exchange so I cannot help you there. All my Gmail contacts sync with or without emails.

    Posted via CB10
    08-09-15 05:04 PM

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