1. knesz's Avatar
    After upgrade to 10.3.1.2708 yesterday, sound notifications for email doesn't work. When email arrive, all I get is led blinking and there is no sound. I do have normal profile, sms sounds is working, as well as phone ring.

    Another question is, where can I change default notification sound?
    On Android that was easy, but on Passport it is very confusing.
    Other people than that, Passport is superior in every other way.

    Posted via CB10
    03-29-15 02:56 AM
  2. vanmat's Avatar
    You can change notification settings in....wait for it, settings > notifications.
    03-29-15 12:13 PM
  3. Ecm's Avatar
    The email (an other app norifications) are one level deeper, due to the more granular customization available in 10.3.1.

    Go to Seetings, Notifications, ad select a profile. Then tap "Customize App Notifications", Email Messages. You can then change any of your email account notifications.
    rsohne likes this.
    03-29-15 05:14 PM
  4. writerspice's Avatar
    I have the opposite problem - am trying to shut off the notification sound for email. In Settings - Notifications I can't see any other profiles. All it says is Active Profile (set to normal), Ringtone options, Profiles (which are only the Normal, Bedside, etc. settings), Contact Notification options, and Lock Screen Settings. If someone can tell me how to shut the sound off for email, I would really appreciate it. Can't find the setting in the Hub or anywhere! It's driving me around the bend.
    04-03-15 02:11 PM
  5. writerspice's Avatar
    Disregard. I figured it out. Didn't realize I had to tap on one of the Profile settings to get to the Customize App Notifications option. It's very confusing!!!
    04-03-15 02:15 PM
  6. fanisk's Avatar
    Disregard. I figured it out. Didn't realize I had to tap on one of the Profile settings to get to the Customize App Notifications option. It's very confusing!!!
    True, it took me some time too for finding this out.

    Sent from my BlackBerry Passport
    04-03-15 03:11 PM
  7. prplhze2000's Avatar
    Had the same problem. Thanks. You helped alot. Got my new one from ATT today.
    04-06-15 10:01 PM
  8. anna2015's Avatar
    I have just upgraded my q10 software but am not able to receive email notifications. Even when I go deeper into customize app notifications the only app missing is EMAILS!
    Help! Please!
    06-16-15 07:54 AM
  9. anna2015's Avatar
    I have the Q10 and have just upgraded software to version 10.3.1.1779.
    All notifications are working EXCEPT email notifications.
    When l search under the customise app notifications ALL APPS appear EXCEPT EMAILS.
    Is anybody able to figure this one out?
    The LED works when the emails arrive but NO notification sounds.
    I have checked everything multiple times.
    So strange…
    Really appreciate any solutions
    06-16-15 08:02 AM
  10. fanisk's Avatar
    I have the Q10 and have just upgraded software to version 10.3.1.1779.
    All notifications are working EXCEPT email notifications.
    When l search under the customise app notifications ALL APPS appear EXCEPT EMAILS.
    Is anybody able to figure this one out?
    The LED works when the emails arrive but NO notification sounds.
    I have checked everything multiple times.
    So strange
    Really appreciate any solutions
    I am on the Passport but I run the same OS, the email is there ,in the app notifications
    Email notification sound problem-img_20150617_031247.png

    Sent from my BlackBerry Passport
    06-16-15 07:17 PM
  11. knesz's Avatar
    Under settings, notifications, * profile hit reset apps and problems will be gone.

    Posted via CB10
    06-16-15 11:36 PM

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