1. pgg101's Avatar
    Glass is cracked but the device still works. I'm vain so I will make a claim. How has your claims experience been with the BlackBerry Protection Plan? Were they good and quick?

    RedBerry Passport / 10.3.2.2339 / Telus
    07-18-15 10:25 PM
  2. rebroker2009's Avatar
    Do a search, just read about all the issues

    Blackberry Passport running 10.3.2.2339
    07-18-15 10:30 PM
  3. Poi25's Avatar
    Glass is cracked but the device still works. I'm vain so I will make a claim. How has your claims experience been with the BlackBerry Protection Plan? Were they good and quick?

    RedBerry Passport / 10.3.2.2339 / Telus
    Is the BlackBerry Protection Plan insurance for being a clutz?
    07-19-15 12:59 AM
  4. shawnreum's Avatar
    Do a search, just read about all the issues

    Blackberry Passport running 10.3.2.2339
    I've been keeping up with the threads.
    Never recall seeing insurance claim swaps.

    Only warranty swaps

    Big difference, because the warranty swaps are from BlackBerry or Amazon. Where the insurance swaps are from a totally different source than BlackBerry or Amazon.

    Posted via CB10
    07-19-15 08:07 AM
  5. pgg101's Avatar
    Well, I called today. They took my claim but I have to call tomorrow with my credit card info. The computer system that processes it is down.


    Edit: Called this morning and they processed my credit card. Got a confirmation number. So far so good.

    RedBerry Passport / 10.3.2.2339 / Telus
    Last edited by pgg101; 07-20-15 at 08:28 AM.
    07-19-15 08:20 PM
  6. pgg101's Avatar
    For those interested...the phone arrived today. Wrong colour (black) so they have/will ship me a new red one today (hopefully I get it tomorrow). Other than this mix up, not bad service. I probably would be very annoyed if my current red Passport was completely busted. Gorilla Glass is awesome.

    RedBerry Passport / 10.3.2.2339 / Telus
    07-22-15 12:19 PM
  7. pgg101's Avatar
    It has arrived. But I'm a little disappointed. The red colour on my broken Passport looks better. There is a nice red shine to it. This new one looks a little flat. I wonder if they have made a different batch.

    RedBerry Passport / 10.3.2.2339 / Telus
    BBRYQ10 likes this.
    07-23-15 12:10 PM
  8. Got2GetAway's Avatar
    How far of a drop?

    Via Passport |Twitter @Landra_Tech|Landra Technology Solutions
    07-23-15 12:42 PM
  9. pgg101's Avatar
    How far of a drop?

    Via Passport |Twitter @Landra_Tech|Landra Technology Solutions
    Counter top to the hard concrete floor of the stadium. The device still works though!

    Dropped my passport...about to make a claim-img_20150723_121814_edit.jpg

    RedBerry Passport / 10.3.2.2339 / Telus
    07-23-15 02:06 PM
  10. jake Edwards1's Avatar
    Glass is cracked but the device still works. I'm vain so I will make a claim. How has your claims experience been with the BlackBerry Protection Plan? Were they good and quick?

    RedBerry Passport / 10.3.2.2339 / Telus
    Get a decent case numpty

    Posted via BBPP
    07-23-15 04:14 PM
  11. Got2GetAway's Avatar
    Counter top to the hard concrete floor of the stadium. The device still works though!

    Click image for larger version. 

Name:	IMG_20150723_121814_edit.jpg 
Views:	526 
Size:	30.5 KB 
ID:	363827

    RedBerry Passport / 10.3.2.2339 / Telus
    Ouch! Thanks for the included photo.

    Posted via CB10
    07-24-15 02:13 PM
  12. mister2d's Avatar
    It has arrived. But I'm a little disappointed. The red colour on my broken Passport looks better. There is a nice red shine to it. This new one looks a little flat. I wonder if they have made a different batch.

    RedBerry Passport / 10.3.2.2339 / Telus
    Was this a prepaid swap where they charge your CC, send you a phone, then you send your busted phone back once you get the replacement?

    How many days did it take to get to you? Thanks.
    07-24-15 03:34 PM
  13. pgg101's Avatar
    Was this a prepaid swap where they charge your CC, send you a phone, then you send your busted phone back once you get the replacement?

    How many days did it take to get to you? Thanks.
    Yes, prepaid on my credit card. I have 10 days to return otherwise get charged for the full device price. It was quite fast relatively speaking after they charged it. It arrived the next day (Texas to Toronto, Canada).

    RedBerry Passport /10.3.2.2339 / Telus
    07-24-15 06:01 PM

Similar Threads

  1. How do I go about getting the BB logo icon in my signature?
    By nolimits7 in forum General BlackBerry Discussion
    Replies: 20
    Last Post: 08-01-15, 09:59 AM
  2. Replies: 2
    Last Post: 07-20-15, 09:46 AM
  3. Looking for 4:3 high res videos to show beautiful Passport screen
    By heading4tomorrow in forum BlackBerry Passport
    Replies: 4
    Last Post: 07-20-15, 12:32 AM
  4. Is Passport The Same On T-Mobile As AT&T?
    By MrVeda in forum BlackBerry Passport
    Replies: 3
    Last Post: 07-18-15, 09:38 PM
  5. Deleting Yahoo mail from the server doesn't work on my BB Classic, why?
    By CrackBerry Question in forum BlackBerry Classic
    Replies: 0
    Last Post: 07-18-15, 09:14 PM
LINK TO POST COPIED TO CLIPBOARD