Will let you know how I get on, on Monday. You are very helpful.
Posted via CB10
Will let you know how I get on, on Monday. You are very helpful.
Posted via CB10
Please do, my pleasure
Posted by Passport, BlackBerry's Beast
And that might be the reason. As already stated, BBhelp via Twitter was pretty helpful at first, until I mentioned I am based in Germany. They weren't interested anymore, they basically told me it is not BlackBerrys problem that my BlackBerry phones keep being delivered defective more or less out of the box.
Contact your retailer which again contacts BlackBerry. BB Germany will only talk with carriers and retailers, not directly with their consumers.
I also can't help but stating you are out of luck when it comes to warranty here when I talk to people who are interested in BlackBerry devices. Sure you get your service, but it is slooow.
Never seen or heard of this as an issue from other users and friends.
Posted via CB10
In that case, it's my pleasure to elucidate you of my tale :)
Posted via CB10
The phone needs to sent in for inspection and then finial determination, are you being stubborn and not wanting to part with it rather than send it in? A sales clerk at a store is not qualified IMHO and neither is a picture sent a reasonable approach to proving it isn't a drop damaged phone.
Complaints at CB isnt a study of validity, happy owners may never post on CB and the few with problems probably do and the noise can be over powering and make it appears half the Passport have bad screens lifting up. My PP is flawless.
Guys, I have another solution.
Carefully lift the corner that is experiencing the screen lift and pour a decent amount of crazy glue (or similar) into the housing. Then press and hold. This fixed mine.
IMO This is caused by the CPU heating and melting the glue that bonds the display housing to the central housing. Its no big deal, just don't rock the BB with the opening for too long because you could get dust in it.
did not see this on the forums. that shoots down my idea of ever getting one.
doesn't it dry up all white and become really noticeable? please provide screenshot of this supposed solution.
Have there been any pictures of lifted screens, I haven't seen any. Did the OP post a picture of damage?
Since this is a physical damage, there is no way to provide a screenshot of that issue.
Yes there has been
I would still get a passport
Let us be more specific. Provide us a 'picture' of said damage and solution.
Posted via CB10
The phone has been sent in twice via the store to their repair centre for assessment. The photo I posted was provided by their service centre as evidence as to why the screen couldn't be fixed under warranty.
After I pointed out that any alleged liquid ingress around the USB port doesn't explain failure of the screen, they requested I send it in for reassessment at which point they consulted with BlackBerry and came back that it wasn't a known issue and therefore the screen failure must be a result of physical damage.
Posted via CB10
Allow me to oblige, although the issue is exaggerated in the photo.
Attachment 367850
Posted via CB10
The only couple of people I personally know who had a Passport both had this issue. They ended up selling them and one got a Samsung Galaxy and the other an iPhone 6+. The latter was a long-time BlackBerry user (back to the pearl) but wanted better app support for his Sony cameras.
Are you suggesting that if I buy a new Passport outright I'm very unlikely to have the same issue again?
Posted via CB10
Can you submit a complaint to; "consumers are protected by the Australian Consumer Law" I'm really surprised as to a BB response that you have gotten. I personally have had BB in Canada, (even though I'm in America) bend over backwards, I have a way out of warranty Playbook that developed a line across pictures and they paid to take back and paid to return to me and fixed all for free! Best of luck to you
I got mine from Mobileciti in sydney who told me they source from Optus we did.. mines got no issues so but if this screen lift occurs il just toss the phone out or sell it for parts and get the silver or slider. I don't have time going back and forth with company's to get replacement phone etc etc.
Posted via CB10
Don't bend a Passport - world of butthurt and no insurance.
Fixed it for you.
Posted via Passport. It's hip to be square.
How does one avoid bending their Passport so that this issue doesn't occur? I've used my Passport the same way I've used phones for the past 18 years. Care to explain why I've only encountered an issue now?
Posted via CB10
Perhaps because your previous phones were sufficiently narrow that when squatting down with them in a front pocket they sat snugly on your thigh rather than one corner protruding out to the side and having the material of your trousers stretched tightly over them, thus exerting a large amount of pressure on that corner.
Posted via Passport. It's hip to be square.
So the Passport is unsuitable for pockets?
Is this mentioned to users when they purchase the device, or are they supposed to use their intimate knowledge of the internal structures of the device, along with an understanding of the metallurgical composition of the chassis, before putting in their pocket.
Or hey, if that is indeed the case, maybe there's a reason other manufacturers aren't designing similarly shaped handsets.
Posted via CB10
No, it's not unsuitable for pockets. Like all phones and consumer electronic devices in general it's unsuitable for having excessive pressure repeatedly applied to opposite corners.
No intimate knowledge of the internal structures is required. A high school level of knowledge of the laws of physics will suffice, or failing that, a smattering of common sense.
Posted via Passport. It's hip to be square.