[maxpowerxiii]

I hope this isn't premature, but I believe I was able to fix the focus problems on my Passport camera!
I've had the issue since I received this RMA unit from BlackBerry back in April, where the camera couldn't focus and I was literally rigorously tapping the rear camera with my finger to get it to focus. It worked intermittently but I got tired of doing that every time I wanted to take a picture.

I thought about changing the camera module itself and found some on ebay for $50 usd, but I thought I'd open up the phone and check if there were any loose connections.

Finally, this morning I opened it up and took off and put the camera module back on. I tried using the camera while all of the back housing was off and I could hear it moving and trying to focus to take a picture. It definitely moves a lot trying to focus, which is good. The mechanism was working.
I put the back cover on without putting the screws in and the camera seemed to be focusing fine. Great!

Then I put in all the screws tightly then tried the camera again. Same problem as before. Damn thing couldn't focus!!

I think the back cover was too tightly screwed on preventing the camera lens from actually moving to focus. I slightly loosened the 3 screws around the camera and lo and behold it's focusing again!!

So, long story short, if you've got a Torx-4 screwdriver and having camera focusing issues try loosening the 3 screws around the back cover of the camera and see if that helps. You just need to pop off the sim/sd card cover to see the 2 silver screws and 1 black stickered screw.

This may or may not work for you but if it does, then it's a really quick and easy fix! Good luck!!

Posted via CB10

[mofoahh]

Great job, yeah if you were to remove the cover and open the camera app, it goes crazy trying to focus and makes vibration sounds.

[mofoahh]

Great job, yeah if you were to remove the cover and open the camera app, it goes crazy trying to focus and makes vibration sounds.

Forget to add, I removed the torx to the right of the camera module. So I would have three torx screwed in instead of the four.

[maxpowerxiii]

Great job, yeah if you were to remove the cover and open the camera app, it goes crazy trying to focus and makes vibration sounds.

Yep, it does make a crazy sound. That's how I knew my camera actually worked. Lol. So you tried this too? And you've had no issues with it since the fix? I'm pretty happy I was able to save myself $50usd and got my passport working as it should!

Posted via CB10

[mofoahh]

So far so good, but I hardly take pictures. I guess when it's too tight it restricts the focusing.

[Arjun Sahota]

I am currently having the issue of my camera not focuing as well, but this is one year into my passport camera working perfectly.

Is it possible the solution will work? I can hear and feel the autofocus motor going wild as well...

Just wondering since I don't want to buy a torx, would be nice to know if this happened to someone down the road after buying their device

Posted via BlackBerry Passport

[Cortizo5]

I've got the same problem but my camera worked well for a year.
Where can I get this tool?

Posted via CB10

[maxpowerxiii]

You can find a precision Torx screwdriver set online or your local hardware store. They'll range from $2-$15 usd or so.

Not sure if your situation varies since your camera used to work, but it's worth a shot.

Posted via CB10

[mofoahh]

You can try it, like maxpower said, its only a few bucks to buy a set of these torx screwdriver set. If not it is possible that your lens is failing.