1. m0ntii's Avatar
    Hi all,

    does anyone have the same problem as I have?

    If I'm in dark or half-light rooms my Passport starts to dim the display and then it gets very bright abruptly and then its dimming and gets bright again and so on. It doesn't keep the display bright OR dimmed..

    Can't find any option to disable the dimming function.

    Any ideas or solutions?
    10-10-14 02:23 PM
  2. howarmat's Avatar
    you cant disabled the autobrightness settings AFAIK but it should not cycle like that unless you are covering the sensor on and off with your hand.
    10-15-14 06:42 PM
  3. m0ntii's Avatar
    The light stays bright when I cover the sensor.. it's the only way to avoid the switch between bright and dimmed.. is this a hardware issue or could it be solved with a software update?

    Posted via CB10
    10-16-14 02:17 AM
  4. scrapmetal58's Avatar
    The light stays bright when I cover the sensor.. it's the only way to avoid the switch between bright and dimmed.. is this a hardware issue or could it be solved with a software update?

    Posted via CB10
    Download BlackBerry Virtual Expert from BlackBerry World. It has tests to check hardware.

    Posted via CB10
    10-16-14 03:22 AM
  5. m0ntii's Avatar
    Virtual expert check shows that there is no problem..


    Dimmer issues on my Passport-img_20141010_204904.png
    Dimmer issues on my Passport-img_20141010_204828.png

    Posted via CB10
    10-16-14 03:27 AM
  6. OscarCr's Avatar
    you cant disabled the autobrightness settings AFAIK but it should not cycle like that unless you are covering the sensor on and off with your hand.
    You can't disable autobrightness on the Passport? That's one of the first things I turn off on a phone.
    10-16-14 01:02 PM

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