1. Stomps01's Avatar
    If you refuse delivery of a package do you get a refund of just the product or both the shipping and the product?

    Posted via CB10
    02-12-15 08:36 PM
  2. ep1's Avatar
    good question. never refuse one but if I were to guess. I would say just the product unless you paid shipping
    even if they paid there's a chance to refund all except the shipping
    02-12-15 08:44 PM
  3. Stomps01's Avatar
    Reason I ask is they didn't have a way to cancel my order 10min after I ordered it and they told me to refuse delivery(they said they would try to cancel but probably couldn't do it). I didn't think to ask about the shipping....

    Posted via CB10
    Last edited by Stomps01; 02-12-15 at 11:11 PM.
    02-12-15 08:49 PM
  4. tagumcity's Avatar
    With an average shipping service, yes rejecting the delivery would cause an eventual refund. But your dealing with digital river, and your just beginning an undesirable experience.
    02-12-15 09:36 PM
  5. Stomps01's Avatar
    I think you may be right..... lol. I still can't wrap my head around not being able to cancel an order right after I placed it..... why not just pretend I refused the order before sending it.... just leave it in the darn warehouse.... lol. Seems like a big waste of resources to me....

    Posted via CB10
    02-12-15 09:41 PM
  6. Gus's Avatar
    You only get the product refund, unfortunately you will lose the shipping fee.

    Posted via CB10
    02-12-15 10:01 PM
  7. tagumcity's Avatar
    I returned the OEM Flip Case and just let the $50 go. It was cheaper than dealing with that outfit. On a previous order digital river pulled the bait and switch shipping speed scam. I contacted digital river and Blackberry but there was no results. Then I discovered a flood of complaints toward digital river on this site. Maybe digital river is some disjointed call center in Asia or something.
    02-12-15 10:02 PM
  8. Stomps01's Avatar
    You only get the product refund, unfortunately you will lose the shipping fee.

    Posted via CB10

    I will be seriously peeved if I have to pay for shipping on something they wouldn't cancel right after I ordered it...


    Posted via CB10
    02-12-15 10:05 PM
  9. rebroker2009's Avatar
    Dont buy anything from DR!

    Blackberry Passport running 10.3.1.2267
    02-12-15 10:17 PM
  10. Gus's Avatar
    I will be seriously peeved if I have to pay for shipping on something they wouldn't cancel right after I ordered it...


    Posted via CB10
    It happened to me. I tried to cancel the day after, the first agent I spoke with said it can't be done. I called the day after that and they said If I called a few hours ago it would have been cancelled. The call centre is in Asia somewhere and they read scripted lines from their pc. Like, "rest assured sir we will resolve this" and so on. I won't order from them again, luckily I only lost $13 on shipping.

    Posted via CB10
    02-12-15 10:57 PM
  11. Stomps01's Avatar
    I'm not going to put the total blame on them because I did screw up when ordering. The last time I used DR I had no issues at all....

    Posted via CB10
    02-12-15 10:58 PM
  12. Stomps01's Avatar
    It happened to me. I tried to cancel the day after, the first agent I spoke with said it can't be done. I called the day after that and they said If I called a few hours ago it would have been cancelled. The call centre is in Asia somewhere and they read scripted lines from their pc. Like, "rest assured sir we will resolve this" and so on. I won't order from them again, luckily I only lost $13 on shipping.

    Posted via CB10
    They told me they would try to cancel it but it probably couldn't be done because it had gone through to shipping.... this was 10 min after I ordered it....No room for error.... lol

    Posted via CB10
    02-12-15 11:08 PM
  13. anon(870071)'s Avatar
    If you refuse delivery of a package do you get a refund of just the product or both the shipping and the product?

    Posted via CB10
    The word is eventually! It can take up to 90 days to process a return and to refund back to credit card!

    Posted via CB10
    02-13-15 11:57 AM
  14. SAMNINALGA's Avatar
    I refused shipment from DR before and it took about 3-4 weeks for the refund to post back to my card. I can't remember if the shipping was credited as well, but I'm pretty sure it was. I had the same problem you had with being unable to cancel the order, that was a joke!

    Posted via CB10
    02-13-15 07:37 PM

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