10-17-14 02:59 PM
119 1234 ...
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  1. 3800's Avatar
    Amazing, not one person so far got a tracking number in this thread... <_<
    I got one. and I'm typing on my Passport right meow
    Digital River debacle thread v.post your order Passport status-img_20141009_091234.jpg
    Digital River debacle thread v.post your order Passport status-827720685226324776_31087587.jpg

    Posted via CB10
    bungaboy likes this.
    10-10-14 05:56 AM
  2. robsteve's Avatar
    Amazing, not one person so far got a tracking number in this thread... <_<
    Only the people that don't have a shipping status or already hve the phone shipped to them are replying to this thread. Those of us that ordered last week and received the phones already, have already replied on a few of the other threads.



    Posted via CB10
    bungaboy likes this.
    10-10-14 06:11 AM
  3. slick_cl's Avatar
    1. VIP
    2. Coupon applied
    3. CC Charged on Oct 4th
    4. Ordered on 8:34AM AST on Oct 4th
    5. Received confirmation email 12:19pm Oct 4th
    6. Yes, received shipping email for Hard Case only on October 7th at 4AM
    7. Received hard shell case on Oct 8th
    8. Didn't get my Passport yet

    I called DR on the 8th to question why they had charged me the full amount to my card. They stated that they would raise the issue and get back to me. I was also assured that it was normal to get the hard case on its own prior to the device. If they have no stock, they ship what they can. She gave me the excuse of "high public demand " to explain the delays.

    Posted via CB10
    mgmank and buburimbu like this.
    10-10-14 06:13 AM
  4. MrBurns2U's Avatar
    I ordered with the VIP coupon on Oct 4th. My card was charged shortly after. I had no more contact regarding my order. I called 2 days ago and they told me give them 24-48 hrs. Escalated the call just now to a supervisor then manager at Digital River who advised me the device has not been shipped. Blackberry is out of stock. There is a back order and he has no information on when they will get a new shipment.
    10-10-14 07:37 AM
  5. robsteve's Avatar
    Correct me if I am wrong, but I think you needed to have ordered within half and hour or so from when the 25% coupon code was posted in this forum to get a Passport from the in stock Passports. My order was submitted at 6:35pm EST and confirmed at 7:05pm EST, Friday October 4th. It arrived on Thursday, October 9.

    Check your bank, credit card statements online. When the charge is made, it is likely your Passport is getting ready for shipping. If it takes too long, the hold will come off your card, but eventually they will charge it when it is time to ship.
    10-10-14 07:53 AM
  6. jafobabe's Avatar
    I have now gone to the Blackberry Support forums. TyW, The Community Manager has gotten this escalated to the top guy at DR.
    Go to Blackberry site Community Blackberry Passport Forums "ShopBlackberry online shop very disappointed" thread..

    Edited: to delete the url due to Crackberry regulations.
    Last edited by jafobabe; 10-10-14 at 08:19 AM.
    Brian Hope likes this.
    10-10-14 08:05 AM
  7. andrewmcwhirter's Avatar
    1. VIP Model ordered
    2.Yes, 15% Coupon applied
    3. Card charged. Oct 7th.
    4. Order placed Saturday morning, Oct 4th at 6am.
    5. Yes. Confirmation email shortly after placing order
    6. No shipping E-mail.
    7. No backorder E-mail
    8. No device received.
    10-10-14 08:07 AM
  8. jafobabe's Avatar
    1. VIP Model ordered. Showed as "In Stock"
    2.Yes, 15% Coupon applied
    3. Card CHARGED. Oct 5th. .....Pending was Oct 4th 1:09am.
    4. Order placed Saturday morning, Oct 4th at 1am.
    5. Yes. Proof of Purchase/Confirmation email Oct 4th 8am
    6. No shipping E-mail.
    7. No backorder E-mail
    8. No device received.
    10-10-14 08:14 AM
  9. jafobabe's Avatar
    Correct me if I am wrong, but I think you needed to have ordered within half and hour or so from when the 25% coupon code was posted in this forum to get a Passport from the in stock Passports. My order was submitted at 6:35pm EST and confirmed at 7:05pm EST, Friday October 4th. It arrived on Thursday, October 9.

    Check your bank, credit card statements online. When the charge is made, it is likely your Passport is getting ready for shipping. If it takes too long, the hold will come off your card, but eventually they will charge it when it is time to ship.
    This is only true if you used your CC when purchasing... If you used PayPal for your order, it will show on your online bank site as Pending ONLY until you receive a Proof of Purchase/Confirmation email from DR.... then your online bank will show as an Authorized Charge. (In my case it was showing as charged the next day.)
    Ordered 10/04 and I still have not received a shipping notice email from DR.
    Last edited by jafobabe; 10-10-14 at 08:39 AM.
    10-10-14 08:27 AM
  10. IchigoMochi's Avatar
    1. Non-VIP Passport Ordered
    2. Coupon applied
    3. Paid with Paypal, transaction completed on Oct 6
    4. Ordered Oct 3 at 4:11pm PST
    5. Received confirmation e-mail on Oct 3 at 5:04pm
    6. Received shipping confirmation on Oct 4 at 1:22pm
    7.Did not receive backorder e-mail
    8. Yes, received device on Oct 7

    I ordered from California. On another thread somebody else had ordered from the same time zone (PST) just 30 minutes after I did, but didn't receive a confirmation or shipping e-mail.
    Last edited by IchigoMochi; 10-10-14 at 10:21 AM. Reason: Added more info
    10-10-14 09:14 AM
  11. RafiqK's Avatar
    It looks like people that ordered after 4pm on Friday got their passports.

    Posted via CB on my BlackBerry Z30
    10-10-14 09:26 AM
  12. aha's Avatar
    I got one. and I'm typing on my Passport right meow
    Click image for larger version. 

Name:	827720685226324776_31087587.jpg 
Views:	905 
Size:	85.0 KB 
ID:	304748

    Posted via CB10
    Imagine how that lion's head would look like on a rectangular device.



    Posted via CB10 with Z30STA100-5/10.3.0.1154
    10-10-14 09:43 AM
  13. Trimann's Avatar
    1. VIP CDN
    2. Yes
    3. Charged on 10/4/2014
    4.Ordered on 10/4/14 ---- 8:44 AM EST
    5.Yes 10/4/14 --- 11:18 AM EST
    6. No
    7. No.
    8. No
    10-10-14 09:46 AM
  14. KenFletch's Avatar
    Missing a bit of info that might be informative

    where did you order from

    me ,
    regular PP , Oct 3, evening, a few hrs later confirmation and immed after back order e-mail
    nopt charged but e mail said reserved on CC, status of order "Boxed order"
    order from shopBB.CA , confirmed by DR USA , live in Ottawa, Canada
    10-10-14 09:54 AM
  15. aha's Avatar
    1. Model Ordered (non-vip or vip)?
    2.15% Coupon applied?
    3. Was your card charged or charge pending? and at what date?
    4. What time did you ordered?
    5. Did you receive a confirmation E-mail? and at what time?
    6. Did you receive a shipping E-mail? and at what time?
    7.Did you receive a backorder E-mail?
    8. Did you receive your device?
    1. VIP
    2. Yes
    3. Charged on 10/6/2014
    4.Ordered on 10/4/10, 10:02 AM
    5.Yes 10/4/14 --- 8:25PM
    6. No
    7. No.
    8. No

    I called DR yesterday, order escalated, under review. Probably won't deliver until they restock.



    Posted via CB10 with Z30STA100-5/10.3.0.1154
    10-10-14 10:02 AM
  16. nomi1978's Avatar
    1. Non-VIP (Ordered from US, deliver to Canada)
    2. Yes
    3. Charged on 10/9/2014
    4.Ordered on 10/3/14 ---- 6:30 PM
    5.Yes 10/3/14 --- 7:00PM
    6. Yes 10/7/14 at 3 AM (but not actually shipped GRRR)
    7. No.
    8. No
    10-10-14 10:04 AM
  17. nomi1978's Avatar
    Correct me if I am wrong, but I think you needed to have ordered within half and hour or so from when the 25% coupon code was posted in this forum to get a Passport from the in stock Passports. My order was submitted at 6:35pm EST and confirmed at 7:05pm EST, Friday October 4th. It arrived on Thursday, October 9.

    Check your bank, credit card statements online. When the charge is made, it is likely your Passport is getting ready for shipping. If it takes too long, the hold will come off your card, but eventually they will charge it when it is time to ship.
    My order was the same time as yours and no backorder email. I got a shipping email but nothing every got shipped. They are tracking down the package now.
    10-10-14 10:08 AM
  18. bungaboy's Avatar
    1. Model Ordered (non-vip or vip)?
    2.15% Coupon applied?
    3. Was your card charged or charge pending? and at what date?
    4. What time did you ordered?
    5. Did you receive a confirmation E-mail? and at what time?
    6. Did you receive a shipping E-mail? and at what time?
    7.Did you receive a backorder E-mail?
    8. Did you receive your device?


    1. Non-VIP
    2. Yes 25%
    3. Charged on 10/3/2014
    4.Ordered on 10/3/10 ---- 7:12 PM
    5.Yes 10/3/14 --- 10:42 PM
    6. No
    7. Yes 10/3/14 --- 11:39 PM
    8. No

    1. VIP
    2. Yes 25%
    3. Charged on 10/4/2014
    4.Ordered on 10/4/10 ---- 8:29 AM
    5.Yes 10/4/14 --- 11:19 AM
    6. No
    7. No
    8. No
    10-10-14 10:13 AM
  19. Jonesy1966's Avatar
    1. Non VIP model;
    2. No;
    3. Charge pending, funds on hold;
    4. Ordered 1st October, around 7:30 pm;
    5. Yes, about 15 minutes later;
    6. No;
    7. Yes, about an hour after the confirmation email;
    8. No.

    As of yesterday Digital River reckons I don't have an order, they can't find it! This despite online (at findmyorder.com) and email proof otherwise. Also, Visa confirmed again this morning that the funds are still on hold and no instructions have been received to cancel them.

    HELP!!!
    10-10-14 10:57 AM
  20. spike12's Avatar
    1. Model Ordered (non-vip or vip)? Non-Vip
    2.15% Coupon applied? Yes 25%
    3. Was your card charged or charge pending? and at what date? No
    4. What time did you ordered? Friday 1 PM PST
    5. Did you receive a confirmation E-mail? and at what time? 740 PM PST Friday
    6. Did you receive a shipping E-mail? and at what time? No
    7.Did you receive a backorder E-mail? Yes 840PM PST Friday
    8. Did you receive your device? No
    10-10-14 11:16 AM
  21. Lizzi1017's Avatar
    1. Non VIP model;
    2. No;
    3. Charge pending, funds on hold;
    4. Ordered 3 October, 11:30 am
    5. Yes, 2 hours later
    6. No;
    7. Yes, 2 days later 430 pm
    8. No.

    Called DR on 10/9, was told passport was on backorder and they had no idea when they would be back in stock. Tried to cancel my order, but was told that was not possible. Very frustrating!!
    10-10-14 11:25 AM
  22. kwakster928's Avatar
    1. Model Ordered (non-vip or vip)? Non-VIP x 2
    2.15% Coupon applied? 1 with, 1 without.
    3. Was your card charged or charge pending? and at what date? Fell off the pending
    4. What time did you ordered? 10/3 8pm, 10/3 8:30pm
    5. Did you receive a confirmation E-mail? and at what time? 10/4 2am for both
    6. Did you receive a shipping E-mail? and at what time? No
    7.Did you receive a backorder E-mail? Yes for discounted one. 10/4 7am.
    8. Did you receive your device? NO!
    10-10-14 11:32 AM
  23. lifeinview's Avatar
    1. Model Ordered (non-vip or vip)? Non-VIP
    2.15% Coupon applied? I ordered before I saw the coupon, and emailed DR and successfully got them to refund me the difference.
    3. Was your card charged or charge pending? and at what date? Used Paypal
    4. What time did you ordered? October 3, 2014 at 8 pm CDT
    5. Did you receive a confirmation E-mail? and at what time? Yes, 10:38 AM Oct. 5
    6. Did you receive a shipping E-mail? and at what time? No
    7.Did you receive a backorder E-mail? Yes, 12:06 PM Oct 5
    8. Did you receive your device? Not yet.
    10-10-14 11:51 AM
  24. cbvinh's Avatar
    1. Non VIP model;
    2. No;
    3. Charge pending, funds on hold;
    4. Ordered 3 October, 11:30 am
    5. Yes, 2 hours later
    6. No;
    7. Yes, 2 days later 430 pm
    8. No.

    Called DR on 10/9, was told passport was on backorder and they had no idea when they would be back in stock. Tried to cancel my order, but was told that was not possible. Very frustrating!!
    I believe the standard way to cancel a order with Digital River is to refuse shipment. The order processing department seems disconnected with the fulfillment/shipping department.

    Your other option is to sell it sealed, probably at a profit, given that some people have said they're willing to pay upwards of $100 or more to be assured they'd get one instead of dealing directly with Digital River.
    10-10-14 12:12 PM
  25. robsteve's Avatar
    My order was the same time as yours and no backorder email. I got a shipping email but nothing every got shipped. They are tracking down the package now.
    The problem was you shouldn't have been able to order on the US site and have delivery to Canada. Probably messes up their logistics. You probably have no reason to complain if you were trying to do something their system can't do.

    When the PlayBook went on sale lots of people tried ordering on the US site and having it shipped elsewhere ( usually not Canada, but everywhere else in the world) and I don't think any of them succeeded.
    10-10-14 12:57 PM
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