1. carnivorsaurus's Avatar
    Thought I lost my phone for good on the train, so I activated wipe device via BlackBerry Protect. And then I managed to get the phone back coz the person returned it to a station master. Now I need to setup my Passport but the trackpad features isn't working on the passport and I'm stuck.
    Tried reloading OS using autoloader but it won't go through.
    Much help needed!!
    09-07-16 03:46 AM
  2. jaydee5799's Avatar
    WHy won't it load using autoloader? WHat OS did you have and which are you trying to load?
    martinjdub likes this.
    09-13-16 04:08 PM
  3. Huzaifa47's Avatar
    Hi there, did you find a solution? I'm stuck in the same loop, did a security wipe because I was selling the phone, now it's stuck in the initial setup phase at the keybord gesture page because the gestures aren't working. Connecting it to blackberry link doesn't work either because it says the phone is still setting up and can't be connected right now.
    12-09-16 11:19 PM
  4. 85_305's Avatar
    Sounds suspicious to me, like a stolen phone. If this is the case, the ultra secure blackberry is doing precisely what it was set to do.

    Posted via CB10 Passport
    ahhhlain likes this.
    12-10-16 11:41 AM

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