1. CrazyJo82's Avatar
    So, I've search and still can't get the custom ringtone working properly. The main ringtone works but to have a specific sound for particular contact doesn't work.

    I know you can do it in 2 ways.
    1) go right into the contact, or
    2) under profile to change

    But when they ring, it's still the main ringtone...

    Did I miss something?

    Posted via CB10
    04-03-15 05:26 PM
  2. BigAl_BB9900's Avatar
    Mine work fine on my Passport (and previously worked fine on my Q10 and Bold 9900).

    I have found setting up Custom Ringtones on OS10 much fiddlier than on BBOS (eg my old Bold 9xxx's) and made a few errors initially....

    Did the Ringtones work on your previous phone, and did they come automatically come across when you device switched to the Passport? Most of my Ringtones came across when I device switched from 9900->Q10, but most didn't when I later device switched from Q10->Passport.

    Note: A testament to the efficacy of custom ringtones, is that when my phone plays 'Ride of the Valkyries', my staff now say "Alex, your mum's trying to reach you"
    Last edited by BigAl_BB9900; 04-03-15 at 07:48 PM.
    04-03-15 06:35 PM
  3. tli2000's Avatar
    Mine work, but I have 2 contacts that revert back to the default ringtone every few days

    Posted via CB10
    04-03-15 06:37 PM
  4. Pdinos3's Avatar
    So, I've search and still can't get the custom ringtone working properly. The main ringtone works but to have a specific sound for particular contact doesn't work.

    I know you can do it in 2 ways.
    1) go right into the contact, or
    2) under profile to change

    But when they ring, it's still the main ringtone...

    Did I miss something?

    Posted via CB10
    Make sure sound is 'on' not profile setting.

    Via CB10 Rockin PassportSQW100-1/10.3.2.281
    04-03-15 06:42 PM
  5. CrazyJo82's Avatar
    Lol BigAl... ride of the valkyrie for your mom? Brilliant!!

    What's odd is the custom ringtone for text messages, just not when they call

    Edit: so whether it's set on or profile setting, I'm not getting the custom sound... as I said texting works... phone sound does not...
    04-03-15 10:18 PM
  6. guygardner73's Avatar
    Also make sure the contact does not have a duplicate. I found that setting a custom ringtone is fine until you get a duplicate contact and then it's pot luck which one the phone acknowledges when that person calls you. I think this is the issue.

    PassportSQW100-1/10.3.1.2576 O2 UK
    04-04-15 01:46 AM
  7. BigAl_BB9900's Avatar
    Lol BigAl... ride of the valkyrie for your mom? Brilliant!!

    What's odd is the custom ringtone for text messages, just not when they call

    Edit: so whether it's set on or profile setting, I'm not getting the custom sound... as I said texting works... phone sound does not...
    The Custom Ringtone for text messages works fine too - eg Yoda's "Message from the Dark Side there is" (that's for mother too)
    04-04-15 01:28 PM
  8. BigAl_BB9900's Avatar
    Also make sure the contact does not have a duplicate. I found that setting a custom ringtone is fine until you get a duplicate contact and then it's pot luck which one the phone acknowledges when that person calls you. I think this is the issue.

    PassportSQW100-1/10.3.1.2576 O2 UK
    Yes, I had the same problem in two different ways, eg
    1. Mother had two contacts - 1 as mother, 1 as her full name
    2. The same home number for both my sister and nephew - Passport always recognised it as my nephew's number, even though his firstname begins with T, whereas my sister's begins with N (and they both have the same family name)
    Last edited by BigAl_BB9900; 04-05-15 at 05:22 AM. Reason: clarification
    04-04-15 01:30 PM
  9. CrazyJo82's Avatar
    I don't have duplicate contact for it... every odd why the phone call ringtone doesn't work but the text message does...

    Posted via CB10
    04-04-15 09:18 PM
  10. CrazyJo82's Avatar
    I think I found the answer as to why it's not working!

    I found out my custom ringtone ARE working. HOWEVER, there are a few contacts in which the ringtones are in another language so when I select it the phone changes the characters (I have chinese characters and German words like ) from the original language to random characters like , and

    Posted via CB10
    04-18-15 08:32 AM
  11. CrazyJo82's Avatar
    I can't seem to attached picture via cb app...

    Edit: there... done!


    The question is... how to get around this?
    Attached Thumbnails Custom Rington-img_20150418_093509.jpg  
    04-18-15 08:36 AM
  12. anon(153966)'s Avatar
    I recommend renaming the tone name and then reassigning it. See if that helps.
    04-18-15 09:07 PM
  13. CrazyJo82's Avatar
    That's what I'm thinking... but kinda sucks when the language is Chinese and there's no alphabet.

    It's just weird. I can type, write and view Chinese characters but not use as ringtone? Oh well.

    I thought I share this finding if others are also having issues with custome ringtones...

    Posted via CB10
    04-19-15 08:20 AM

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