11-30-14 12:25 AM
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  1. Michael Ames1's Avatar
    Mine is backordered and I cannot access the order details on findmyorders,com. Any insight from the seasoned pros here is appreciated?
    10-06-14 07:33 PM
  2. gelatinous's Avatar
    Mine is backordered and I cannot access the order details on findmyorders,com. Any insight from the seasoned pros here is appreciated?
    findmyorders works fine for me, still shows as a boxed shipment. I can still view my invoice... Mine is also backordered
    10-06-14 07:35 PM
  3. blkitr's Avatar
    findmyorders works fine for me, still shows as a boxed shipment. I can still view my invoice... Mine is also backordered
    Same here!
    10-06-14 07:39 PM
  4. Silverfern's Avatar
    I called the support number on the site, they said the phone I ordered has been sent to the company (which I think is digital river) and then when they receive it they will send to me. their English is really really poor

    also I ordered on the Canadian site and I ordered the regular passport on the night (6:30pm est) of the 3rd, not vip
    10-06-14 07:43 PM
  5. misdeismo's Avatar
    Well looks like they may have cancelled my order as well for the VIP at discount. I ordered two VIPs and a slim port (one order on the 4th), as well as a regular Passport (separate order made earlier on the 3rd) without discount and when I go to findmyorder.com I don't see the VIP passports anymore just the order for the regular passport shown as a boxed shipment.

    Plus I got a shipping confirmation with tracking that only had the slim port in it. Honestly its no biggy, was going to get the phone regardless, I just wished I had bought it as soon as it became available.
    10-06-14 07:43 PM
  6. Michael Ames1's Avatar
    Same here!
    Good for you but doesn't look good for me. Tempted to call but will lay low. Funny that it does recognize the order # when I request a password reset.
    10-06-14 07:43 PM
  7. tdagraca20's Avatar
    My VIP passport shows "other" underneath the name. It doesn't even say "VIP " anywhere. I wonder if they are going to honor it and ship it (if it exist) so far it seems like anyone with VIP passport has not received tracking.
    10-06-14 08:01 PM
  8. bobshine's Avatar
    Maybe the VIP wasn't supposed to be sold to the public. How did we find out about the VIP Passport???

    Posted via CB10
    10-06-14 08:22 PM
  9. bluetroll's Avatar
    I hope they still send out the VIP orders for you guys.

    I ordered the non-VIP. I didn't bother attempting to change to the VIP because I was too lazy.



    Posted via CB10
    10-06-14 08:28 PM
  10. Incognito31two's Avatar
    Grrr get mine on Saturday ='(

    Posted via CB10
    10-06-14 08:31 PM
  11. gelatinous's Avatar
    Grrr get mine on Saturday ='(

    Posted via CB10
    When did you order? US or CAN site?

    Did you get the back order email?
    10-06-14 08:32 PM
  12. blkitr's Avatar
    Grrr get mine on Saturday ='(

    Posted via CB10
    At least you know yours is on the way!
    donmateo likes this.
    10-06-14 08:35 PM
  13. donmateo's Avatar
    Still nothing. :/

    Posted via CB10
    10-06-14 08:55 PM
  14. gelatinous's Avatar
    Still nothing. :/

    Posted via CB10
    same here..... still nothing
    10-06-14 08:58 PM
  15. nomi1978's Avatar
    nothing here either, bit the bullet and called them and good news order is not cancelled. Not yet anyways , they have no idea when it will ship
    10-06-14 09:09 PM
  16. Incognito31two's Avatar
    When did you order? US or CAN site?

    Did you get the back order email?
    Ordered mine Friday around 3pm central. On us site. No back order email

    Posted via CB10
    10-06-14 09:11 PM
  17. srissman's Avatar
    Hoping for the best.. mine is a long screwed up story about a cancelled amazon order, regular price passport order via shop blackberry Canada. About 5:45 PM ET on Friday the 3rd.
    Next I read the forums, and found the discount code.
    I tried to order again but it was sold out.
    Next found the VIP model around midnight was able to place my VIP order. This time I included a case and screen protector (to get the extra 25% off).

    Since it seemed that the VIP included the case I proceed to send a support request to:
    1) attach 25% discount to first or cancellation the order.
    2) request order changed for VIP and remove case and screen protector.

    After an email exchange were BlackBerry / digital river requested source of coupon I formally cancelled the order for the first passport.

    Speed ahead till 15 minutes ago...

    My credit card was charged for the cost if the VIP only, - discount + taxes. Accessories not charged.

    I suspect this is for the VIP since it includes free shipping on Canada. And no extra cost for shipping was added to the credit card charge..

    So, no shipping confirmation, but they just took my money.

    Canadian order from shop blackberry Canada. VIP
    To be shipped to Ottawa... hopefully.
    10-06-14 09:35 PM
  18. Lacker20's Avatar
    This is one complicated story. I wish you the best. I ordered about the same time on Friday and asked to be shipped in Ottawa. The transaction is still pending (amount of credit available is based on the price of the passport) and no shipping confirmation yet . Let me know when you get your confirmation maybe they'll send it at the same time

    Posted via CB10
    10-06-14 09:47 PM
  19. gdong's Avatar
    They took my money off my cc, but it charged me 592 in usd!

    I'm in Canada, and I thought I was on the US site. This is for the VIP model. I need to call heh
    10-06-14 09:53 PM
  20. srissman's Avatar
    Ouch, with current exchange that hurts!
    10-06-14 09:59 PM
  21. RafiqK's Avatar
    I have the case..just waiting for the phone now

    (Coupon no longer works) BlackBerry Passport for 9.00-img_20141005_185247.jpg

    Posted via CB on my BlackBerry Z30
    10-06-14 10:10 PM
  22. BBExplorer's Avatar
    Ordered VIP version around 10:30 PM (regular had already sold out). Order history shows "Order completed", while the order status page shows "Other" under the product description. Not holding my breath...

    Edit: Forgot to mention, ordered in CAD from the Canadian site ($592 total).
    10-06-14 10:30 PM
  23. quorky's Avatar
    I have the case..just waiting for the phone now

    Click image for larger version. 

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    Posted via CB on my BlackBerry Z30
    If you don't get the phone, send the case this way pls.
    10-06-14 10:57 PM
  24. RafiqK's Avatar
    If you don't get the phone, send the case this way pls.
    Deal .

    I hope I get my passport though

    Posted via CB10
    10-06-14 11:02 PM
  25. mikedolo's Avatar
    Does it come with a screen protector?
    10-06-14 11:11 PM
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